Tickets & Conversations

CallofClicky
Member

365 Email Signature Pass Through HubSpot?

SOLVE

Hi All,

 

We recently moved our sales and customer service team to HubSpot. Users have begun replying to emails within HubSpot and its raised an issue.

 

When users send emails on our email system (Office365) We have a CodeTwo 365 signature system which attaches their email signature *AFTER* they hit send.

Obviously when users send emails through HubSpot, there is no signature from our system.

Not sure if im missing something fundamental about this system, I thought our emails still pass through our existing email system?

1 Accepted solution
MFrankJohnson
Solution
Thought Leader

365 Email Signature Pass Through HubSpot?

SOLVE

_hubspot-button-accept-as-solution-gif-v00.gif

 

Q: Users have begun replying to emails [WITHIN] HubSpot and its raised an issue. When users send emails on our email system (Office365) We have a CodeTwo 365 signature system which attaches their email signature *AFTER* they hit send. Obviously when users send emails through HubSpot, there is no signature from our system.


... I thought our emails still pass through our existing email system??

 

Short A: Have users reply to emails from Office 365 if you want your CodeTwo email signatures attached.

 

Longer A:

Inbox connected one-to-one email sent from WITHIN HubSpot does NOT 'pass through' your email client.

 

Help answer your question? If so, remember to accept this solution now.

 

Best,
Frank

Chief HubSpot Consultant


hubspot-solutions-signature-mfrankjohnson-v05.png

MFrankJohnson.com | Perfect HubSpot Series | Connect on LinkedIn

Help find posts quickly ... accept this solution now.

 

Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.

 

Hope that helps.

 

Be well,
Frank


www.mfrankjohnson.com

View solution in original post

0 Upvotes
2 Replies 2
MFrankJohnson
Solution
Thought Leader

365 Email Signature Pass Through HubSpot?

SOLVE

_hubspot-button-accept-as-solution-gif-v00.gif

 

Q: Users have begun replying to emails [WITHIN] HubSpot and its raised an issue. When users send emails on our email system (Office365) We have a CodeTwo 365 signature system which attaches their email signature *AFTER* they hit send. Obviously when users send emails through HubSpot, there is no signature from our system.


... I thought our emails still pass through our existing email system??

 

Short A: Have users reply to emails from Office 365 if you want your CodeTwo email signatures attached.

 

Longer A:

Inbox connected one-to-one email sent from WITHIN HubSpot does NOT 'pass through' your email client.

 

Help answer your question? If so, remember to accept this solution now.

 

Best,
Frank

Chief HubSpot Consultant


hubspot-solutions-signature-mfrankjohnson-v05.png

MFrankJohnson.com | Perfect HubSpot Series | Connect on LinkedIn

Help find posts quickly ... accept this solution now.

 

Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.

 

Hope that helps.

 

Be well,
Frank


www.mfrankjohnson.com
0 Upvotes
jennysowyrda
Community Manager
Community Manager

365 Email Signature Pass Through HubSpot?

SOLVE

Hi @CallofClicky,

 

@MFrankJohnson is correct that the email signature from your inbox won't port over to HubSpot for emails sent through HubSpot. 

 

I did want to clarify, however, that emails that are sent using the individual email inbox connect are sent through your email's servers. 

 

Thank you,
Jenny

0 Upvotes