365 Email Signature Pass Through HubSpot?

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CallofClicky
Member

Hi All,

 

We recently moved our sales and customer service team to HubSpot. Users have begun replying to emails within HubSpot and its raised an issue.

 

When users send emails on our email system (Office365) We have a CodeTwo 365 signature system which attaches their email signature *AFTER* they hit send.

Obviously when users send emails through HubSpot, there is no signature from our system.

Not sure if im missing something fundamental about this system, I thought our emails still pass through our existing email system?

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1 Accepted solution

Accepted Solutions
MFrankJohnson
Solution
Thought Leader

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Q: Users have begun replying to emails [WITHIN] HubSpot and its raised an issue. When users send emails on our email system (Office365) We have a CodeTwo 365 signature system which attaches their email signature *AFTER* they hit send. Obviously when users send emails through HubSpot, there is no signature from our system.


... I thought our emails still pass through our existing email system??

 

Short A: Have users reply to emails from Office 365 if you want your CodeTwo email signatures attached.

 

Longer A:

Inbox connected one-to-one email sent from WITHIN HubSpot does NOT 'pass through' your email client.

 

Help answer your question? If so, remember to accept this solution now.

 

Best,
Frank

Chief HubSpot Consultant


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MFrankJohnson.com | Perfect HubSpot Series | Connect on LinkedIn

Help find posts quickly ... accept this solution now.

 

Note: The date of each post here is increasingly important as HubSpot evolves to be the #1 CRM platform of choice world-wide.

-- Visit

 

Hope that helps.

 

Be well,
Frank


HubSpot's Hiring World-Wide!

View solution in original post

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2 Replies 2
MFrankJohnson
Solution
Thought Leader

_hubspot-button-accept-as-solution-gif-v00.gif

 

Q: Users have begun replying to emails [WITHIN] HubSpot and its raised an issue. When users send emails on our email system (Office365) We have a CodeTwo 365 signature system which attaches their email signature *AFTER* they hit send. Obviously when users send emails through HubSpot, there is no signature from our system.


... I thought our emails still pass through our existing email system??

 

Short A: Have users reply to emails from Office 365 if you want your CodeTwo email signatures attached.

 

Longer A:

Inbox connected one-to-one email sent from WITHIN HubSpot does NOT 'pass through' your email client.

 

Help answer your question? If so, remember to accept this solution now.

 

Best,
Frank

Chief HubSpot Consultant


hubspot-solutions-signature-mfrankjohnson-v05.png

MFrankJohnson.com | Perfect HubSpot Series | Connect on LinkedIn

Help find posts quickly ... accept this solution now.

 

Note: The date of each post here is increasingly important as HubSpot evolves to be the #1 CRM platform of choice world-wide.

-- Visit

 

Hope that helps.

 

Be well,
Frank


HubSpot's Hiring World-Wide!

View solution in original post

0 Upvotes
jennysowyrda
Community Manager

Hi @CallofClicky,

 

@MFrankJohnson is correct that the email signature from your inbox won't port over to HubSpot for emails sent through HubSpot. 

 

I did want to clarify, however, that emails that are sent using the individual email inbox connect are sent through your email's servers. 

 

Thank you,
Jenny

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