We recently moved our sales and customer service team to HubSpot. Users have begun replying to emails within HubSpot and its raised an issue.
When users send emails on our email system (Office365) We have a CodeTwo 365 signature system which attaches their email signature *AFTER* they hit send.
Obviously when users send emails through HubSpot, there is no signature from our system.
Not sure if im missing something fundamental about this system, I thought our emails still pass through our existing email system?
Q: Users have begun replying to emails [WITHIN] HubSpot and its raised an issue. When users send emails on our email system (Office365) We have a CodeTwo 365 signature system which attaches their email signature *AFTER* they hit send. Obviously when users send emails through HubSpot, there is no signature from our system.
... I thought our emails still pass through our existing email system??
Short A: Have users reply to emails from Office 365 if you want your CodeTwo email signatures attached.
Longer A:
Inbox connected one-to-one email sent from WITHIN HubSpot does NOT 'pass through' your email client.
Help answer your question? If so, remember to accept this solution now.
Q: Users have begun replying to emails [WITHIN] HubSpot and its raised an issue. When users send emails on our email system (Office365) We have a CodeTwo 365 signature system which attaches their email signature *AFTER* they hit send. Obviously when users send emails through HubSpot, there is no signature from our system.
... I thought our emails still pass through our existing email system??
Short A: Have users reply to emails from Office 365 if you want your CodeTwo email signatures attached.
Longer A:
Inbox connected one-to-one email sent from WITHIN HubSpot does NOT 'pass through' your email client.
Help answer your question? If so, remember to accept this solution now.