Why can't I install the LinkedIn integration?

[brunotelles]

Why am I unable to install LinkedIn on the HubSpot marketplace, even after upgrading to the CRM Starter plan?

I just want to install LinkedIn. I don't want to install LinkedIn Ads or LinkedIn Sales Navigator.

I only migrated from the HubSpot free plan to the HubSpot CRM Starter plan because that was the condition for installing the LinkedIn integration. At least, that was the instruction.

I printed the problem I'm facing. Attached are also other screenshots of a new account that I created just to demonstrate that Hubspot guides the user of a free account to upgrade so that it is possible to install LinkedIn and, consequently, integrate with that social platform.

1. Hubspot orientation while I had the free plan2. Feeling cheated after upgrading

If installation is not possible even after the upgrade, then this is false advertising! It's misleading!

[karstenkoehler · Accepted solution]

Hi @brunotelles,

I understand what you're saying. Have you followed the recommendation from my previous reply, have you reached out to HubSpot support?

The members in this community, @franksteiner79 and I, do not have any influence on how this upgrade journey is designed. We're users that help other users.

[brunotelles]

@karstenkoehler @franksteiner79 

I already opened a ticket two days ago. I still haven't received any response.

I apologize if I was rude to you two. The blame obviously lies with this grotesque flaw in the user journey that HubSpot designed.

I am extremely upset with this situation, and I have not received any response from the support team.

Another reason for my irritation is that I only had the option to pay in dollars. There are many other companies that localize their currency. Unfortunately, this is not the case. Paying in dollars, adding the taxes because it is an international purchase, became x5.46 more expensive. For those who work and receive in dollars, the amount charged by HubSpot may not be anything (something cheap), but for us in Brazil, it is a lot of money. It is really an investment in the business, and knowing that even by doing the **bleep** Upgrade, I will not be able to install the feature that was the most important for me, for my business, that is very frustrating!

😤😠😞

[brunotelles]

@karstenkoehler @franksteiner79 

Look at the user journey and tell me sincerely: Does HubSpot make this clear to the user (that they will not be able to install even with the upgrade) or does it lead the user astray? Please put yourself in the shoes of someone who is using the platform for the first time.

Customer journey:

User has just arrived on the platform and wants to integrate some applicationsUser clicks on the marketplace icon and searches for the application he wants to integrateThe user sees that the option to install is disabled.And when the user hovers the mouse over the button to try to install, they are guided by a message: "You need to upgrade your plan to install this app." >> If the user really wants to install this application, they will click on the "Upgrade" button, which is not coincidentally located very close to the guidance they have just received.When clicking on "Upgrade" the user is faced with (only) 2 plan options: the free one, which is the one they are already using, and the UPGRADE option for the paid version. Oh and HubSpot reaffirms, by placing a RECOMMENDED mark, that this is what the user needs to do (upgrade to this version) to be able to install the application that got them here (Upgrade page).

[franksteiner79 · Accepted solution]

Hey @brunotelles 

Like @karstenkoehler said, don't shoot the messenger. Is this poorly designed, 100%! Is it intentional, I doubt it.

I would recommend that you post exactly what you have posted here into a message to HubSpot Support, with a Starter subscription you can email or chat with them. 

Cheers

Frank

[karstenkoehler · Accepted solution]

Hi @brunotelles,

I understand what you're saying. Have you followed the recommendation from my previous reply, have you reached out to HubSpot support?

The members in this community, @franksteiner79 and I, do not have any influence on how this upgrade journey is designed. We're users that help other users.

[franksteiner79]

Hi @brunotelles 

If you scroll down on the app page it tells you which plan is required, for LinkedIn you need a Pro or Ent subscription.

Frank

[karstenkoehler]

Hi @brunotelles,

I understand that this is a very frustrating experience but please don't shoot the messenger, I'm just here trying to explain what happened. I'm not a HubSpot employee, neither do I have influence on how this is designed.

Each marketplace listing page has a section that explains which subscription is required:

The upgrade button in the menu bar is unrelated and shown in every part of the tool you're using. Clicking it will not start an update that is contextual to the integration you're currently viewing.

I can see how this can be misleading and I'd recommend reaching out to HubSpot Support to see what they can do (via the purple in-app help widget in HubSpot).

Best regards!