Trouble re-adding social media accounts.

[ElizabethB]

I am now the new social media person at my company and I've had to reconnect Facebook and Instagram because of admin changes on those accounts. I also manage 3 different pages that all need to be added.  Any help would be great.

[karstenkoehler · Accepted solution]

There are a few more things which you can try in these troubleshooting posts in the knowledge base:

Troubleshoot issues connecting your Facebook page to the HubSpot Social tool

Can't connect Instagram Business Account to HubSpot

If these do not resolve the issue, I would recommend reaching out to HubSpot technical support.

[karstenkoehler]

Hi @ElizabethB,

Which problem exactly are you facing when trying to reconnect your social media accounts? Are you getting an error message?

This knowledge base article walks you through steps required to connect a Facebook or Instagram account: https://knowledge.hubspot.com/social/connect-your-social-media-accounts-to-hubspot

Best regards!

[ElizabethB]

It is not offering all social media pages that I have access to. Just one particular page.

[karstenkoehler]

Can you double check whether you have admin access to those (Facebook) pages and that the Instagram accounts you’re trying to link are Business accounts and associated with a Facebook page?

[ElizabethB]

I have double-checked and all instagrams are business pages and I am an admin all three facebook pages.

[jujubee]

For other folks for whom the HubSpot troubleshooting page doesn't do the trick... the only way I was ultimately able to re-connect accounts was by using a New Private / Incognito Window. Then all browser extensions and plug-ins are disabled. Good luck!