Social 'shares' not showing on analysis tool

[EWaters]

Hi all!

I am currently reporting on our social media engagement and have noticed that 'shares' are coming through as 0 (or at most 2) across all channels when I know that there are more than that. 

Does anyone know why this is happening and how I can resolve this issue? 

Thanks!

[danmoyle · Accepted solution]

@EWaters the answer may depend on a few factors. Are the posts published through HubSpot? Or in the platform? Did you set up HubSpot to track data even when it's published outside of HubSpot? Is this looking at Facebook?

Here are 2 resources with some ideas that may help, also. 

Social | Frequently Asked Questions 

Analyze social reports