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EWaters
Member

Social 'shares' not showing on analysis tool

SOLVE

Hi all!

 

I am currently reporting on our social media engagement and have noticed that 'shares' are coming through as 0 (or at most 2) across all channels when I know that there are more than that. 

 

Does anyone know why this is happening and how I can resolve this issue? 

 

Thanks!

 

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1 Accepted solution
danmoyle
Solution
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

Social 'shares' not showing on analysis tool

SOLVE

@EWaters the answer may depend on a few factors. Are the posts published through HubSpot? Or in the platform? Did you set up HubSpot to track data even when it's published outside of HubSpot? Is this looking at Facebook?

 

Here are 2 resources with some ideas that may help, also. 

Social | Frequently Asked Questions 

Analyze social reports 

 

Did my answer help? Please "mark as a solution" to help others find answers. Plus I really appreciate it!


Dan Moyle

HubSpot Advisor

LearningOps | Impulse Creative

emailAddress
dan@impulsecreative.com
website
https://impulsecreative.com/

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1 Reply 1
danmoyle
Solution
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

Social 'shares' not showing on analysis tool

SOLVE

@EWaters the answer may depend on a few factors. Are the posts published through HubSpot? Or in the platform? Did you set up HubSpot to track data even when it's published outside of HubSpot? Is this looking at Facebook?

 

Here are 2 resources with some ideas that may help, also. 

Social | Frequently Asked Questions 

Analyze social reports 

 

Did my answer help? Please "mark as a solution" to help others find answers. Plus I really appreciate it!


Dan Moyle

HubSpot Advisor

LearningOps | Impulse Creative

emailAddress
dan@impulsecreative.com
website
https://impulsecreative.com/