Social Tools

mohamedhamad
Colaborador

Social listening not working

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I've connected a few social feeds for monitoring for any @ Mentions, but I'm getting nothing. I even tested and posted an instagram post and mentioned an account and i dont see it registered with HubSpot. Not sure if I'm getting this right. Is it monitoring posts with the @ name tagged, or is it only in comments?

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Jnix284
Solución
Miembro estimable | Partner nivel Elite
Miembro estimable | Partner nivel Elite

Social listening not working

resolver

Hi @mohamedhamad these are the types of events that can be monitored with HubSpot social streams:

 

Jnix284_0-1707656661739.png

 

You can also set up social listening for each of the accounts you have connected.

 

The social streams tool for Instagram is currently in Beta, user mentions on your posts or theirs should display in HubSpot, with these exceptions:

Jnix284_1-1707657025413.png

 

 If it's not working the way it should, I recommend leaving feedback for the product team via the in-app feedback tool available from your social tools:

Jnix284_5-1707657321526.png

 

 


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin

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3 Respuestas 3
Jnix284
Solución
Miembro estimable | Partner nivel Elite
Miembro estimable | Partner nivel Elite

Social listening not working

resolver

Hi @mohamedhamad these are the types of events that can be monitored with HubSpot social streams:

 

Jnix284_0-1707656661739.png

 

You can also set up social listening for each of the accounts you have connected.

 

The social streams tool for Instagram is currently in Beta, user mentions on your posts or theirs should display in HubSpot, with these exceptions:

Jnix284_1-1707657025413.png

 

 If it's not working the way it should, I recommend leaving feedback for the product team via the in-app feedback tool available from your social tools:

Jnix284_5-1707657321526.png

 

 


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin

mohamedhamad
Colaborador

Social listening not working

resolver

Thanks for that. Lots of gaps in the tool, especially for instagram. Hope it develops more soon

Jnix284
Miembro estimable | Partner nivel Elite
Miembro estimable | Partner nivel Elite

Social listening not working

resolver

You're welcome @mohamedhamad, I think once it is out of Beta it will be even better, make sure you leave feedback so they can improve it!

 


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin

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