Social Tools

mohamedhamad
Contributor

Social listening not working

SOLVE

I've connected a few social feeds for monitoring for any @ Mentions, but I'm getting nothing. I even tested and posted an instagram post and mentioned an account and i dont see it registered with HubSpot. Not sure if I'm getting this right. Is it monitoring posts with the @ name tagged, or is it only in comments?

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1 Accepted solution
Jnix284
Solution
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

Social listening not working

SOLVE

Hi @mohamedhamad these are the types of events that can be monitored with HubSpot social streams:

 

Jnix284_0-1707656661739.png

 

You can also set up social listening for each of the accounts you have connected.

 

The social streams tool for Instagram is currently in Beta, user mentions on your posts or theirs should display in HubSpot, with these exceptions:

Jnix284_1-1707657025413.png

 

 If it's not working the way it should, I recommend leaving feedback for the product team via the in-app feedback tool available from your social tools:

Jnix284_5-1707657321526.png

 

 


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin

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3 Replies 3
Jnix284
Solution
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

Social listening not working

SOLVE

Hi @mohamedhamad these are the types of events that can be monitored with HubSpot social streams:

 

Jnix284_0-1707656661739.png

 

You can also set up social listening for each of the accounts you have connected.

 

The social streams tool for Instagram is currently in Beta, user mentions on your posts or theirs should display in HubSpot, with these exceptions:

Jnix284_1-1707657025413.png

 

 If it's not working the way it should, I recommend leaving feedback for the product team via the in-app feedback tool available from your social tools:

Jnix284_5-1707657321526.png

 

 


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin

mohamedhamad
Contributor

Social listening not working

SOLVE

Thanks for that. Lots of gaps in the tool, especially for instagram. Hope it develops more soon

Jnix284
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

Social listening not working

SOLVE

You're welcome @mohamedhamad, I think once it is out of Beta it will be even better, make sure you leave feedback so they can improve it!

 


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin

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