Personal Facebook Messenger to Hubspot CRM

[SH2]

Hello, is there a way to sync personal facebook messenger chats with contacts in hubspot? Much like I use RoloCRM to sync my texts to Hubspot so it's omnichannel for one person. Startegies and tips would be great

[PamCotton · Accepted solution]

Hello @SH2 ,

HubSpot offers a Facebook messenger integration where you can associate the conversation with the contact record in HubSpot.

But at the moment  I was able to confirm in the back end that it is only possible to use facebook messenger with the Facebook Business accounts, and not personal accounts.

More information in this article here: Connect a Facebook Messenger channel

Kindly,

Pam

[ODP]

Would you know if there is a plan to have messenger integration for personal accounts anytime soon?

Thanks

[sharonlicari]

Hey @ODP 

Welcome to the Community!

At the moment we don't have any information related to this, however, you could add this idea on the ideas forum, our team is always checking this forum to receive some feedback and ideas for new features in the tool. 

Thanks

Sharon