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JMcLaughlan
Member

Messenger not working suddenly

SOLVE

Today incoming messenger messages have arrived but when replying get the response 'message not delivered'.

 

It is showing as connected in settings.

 

In Facebook it is not appearing as a connected app.

 

Thought best thing would be to diconnect from HS, and reconnect, did not work.

 

Thought would be able to uninstall from HS as an app and thenn reinstall - the uninstall option is not there. 

 

Please help

 

Jenny

0 Upvotes
1 Accepted solution
JustinPerkinsC
Solution
Top Contributor

Messenger not working suddenly

SOLVE

I know Hubspot was having some major outages earlier today and wonder if that potentially caused some issues.

Justin Perkins
Marketing Operations Manager
JPerkins@contractlogix.com
Contract LogixLinkedin

View solution in original post

2 Replies 2
PamCotton
Community Manager
Community Manager

Messenger not working suddenly

SOLVE

Hello @JMcLaughlan, thank you for posting in our Community.

 

Do you still need help with your messenger?  The more information, screenshots, and details you can provide, the better I can help you with the next steps.

 

Thank you,

Pam

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0 Upvotes
JustinPerkinsC
Solution
Top Contributor

Messenger not working suddenly

SOLVE

I know Hubspot was having some major outages earlier today and wonder if that potentially caused some issues.

Justin Perkins
Marketing Operations Manager
JPerkins@contractlogix.com
Contract LogixLinkedin