How can I link chat flow from Facebook to Hubspot?

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HubSpot Product Team

Hello all,

 

An update...

 

A Facebook Messenger integration for Conversations Inbox is currently in planning stages. Head over to this idea, Integrate Facebook Messenger with Conversations, to show your continued support for that project.

 

Relatedly, a Facebook Messenger bot builder is also being built currently, so keep an eye out for that as well.

 

Neither are available or in beta yet, but please reference the linked idea above for updates as this thread will no longer be updated.

 

Thank you!

 

John

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Top Contributor

I'm not exactly sure what you mean, could you provide some more information about what you're using in facebook and how you would like to link that to HubSpot?

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Community Manager

Hey @mwhite051 I"m not exactly sure what @golatinzgo goals are, but I had a similar query.

 

I'm experimenting with using Facebook Messenger both to generate and nurture leads with content. I'm aware HubSpot does not currently support/integrate Facebook Messenger but I'd be interested to know if HubSPot has plans with this in mind. 

Do you think it's possible to use HubSpot tracking URLs to track content clicks in FB Messenger? I'm trying to assess what obstacles there would be in this process before experimenting. 

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Community Manager

Hello @lionstretch@golatinzgo@mwhite051 thank you all for your posts above. I can confirm that there is currently no integration available for HubSpot Social and Facebook Messenger. However I would urge you all to post this request/feedback to the Ideas Exchange for HubSpot's product management team. 

HubSpot Moderator

Hi @golatinzgo@lionstretch@mwhite051 - I would love to chat about this suggestion with you all a bit futher. If that would be something you're open to, feel free to book some time on my calendar here.

 

Dylan

Visitor

I'm new to this, but I'm also finding my self-wanting to keep a better track of potential sales that I'm finding on Facebook messenger. I get clients from my f.b. business page and f.b. personal page.  well, the list has gotten a bit too long and I might be losing clients because of it. are you guys working on something like this?

HubSpot Moderator

Hey @Biggwappz can you send me an email? Dylan@hubspot.com 

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New Member

I have same problem. I nurture some leads in FB, also some in Intagram chats.

It is really omnichannel, both email and instant messaging. Looking for platform that consolidates these communications and connects to one client.

New Contributor

@Dylan

Did facebook messanger integration ever happen?  We're looking into other solutions because we get a lot of customer interaction through our facebook business messanger.

 

Thank you,

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New Contributor

I need this! Can you help me? 😬

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New Contributor

Hey, 

I also want to try that out Smiley Happy 

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New Contributor

I also want to try. Can you help me? 

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New Contributor

Hey John, are you still looking for beta testers for this feature? If so, count me in. 

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New Contributor

Hey John,

 

I'd also love to try this out!

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Regular Visitor

Hello, I noticed a thread in the community page in regards to linking Facebook Messanger to HubSpot and think this would help our business out massively! 95% of our business is built through social media with Facebook being 80%. We are a new customer to HubSpot and would love to assist in a Beta solution if it was available.

 

thanks

 

Nathan Wallace

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HubSpot Product Team

Hello all,

 

An update...

 

A Facebook Messenger integration for Conversations Inbox is currently in planning stages. Head over to this idea, Integrate Facebook Messenger with Conversations, to show your continued support for that project.

 

Relatedly, a Facebook Messenger bot builder is also being built currently, so keep an eye out for that as well.

 

Neither are available or in beta yet, but please reference the linked idea above for updates as this thread will no longer be updated.

 

Thank you!

 

John

Occasional Contributor

c'mon of course many people need this. Not just your current customers, potential ones too. 

 

Whatsapp and FB Messenger integrations are really needed. They are the way automatically any customer selling in Latin America gets leads. 

 

Every startup I now in LATAM are looking for those functionallities. 

 

FYI if Hubspot is not doing these features for now I'm trying to use Casengo , 

 

Just awesome you think there is no support for this feature !!

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HubSpot Product Team

@moyvera,

 

Sorry if it was unclear, but the Facebook Messenger integration is in development. I was just noting that additional updates on that project will live on the Integrate Facebook Messenger with Conversations idea thread, not in this thread.

 

Thanks.

New Member

Hi - are they any updates on when this feature will be available.  I want to add Facebook Messenger into our Service module - so that customer services can pick up tickets from Facebook messenger in Hubspot. 

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Regular Visitor

Any updates on the Facebook messeneger integration??

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