Gif posting on LinkedIn and Facebook

SOLVE
appleboxx
Participant

Hi community. Recently I scheduled social posts on our company Facebook, Twitter, and LinkedIn profiles in HubSpot that included a gif. When previewing in the HubSpot tool, the gif appeared to be working as expected. It was not until after we published to our profiles that we noticed the gif was frozen on both Facebook and LinkedIn.

 

I think it would be useful when uploading a gif to Facebook and LinkedIn posts if the tool flagged a warning letting us know of the limitations when posting with gifs. It was quite a big mistake we were lucky to catch and fix by reposting directly to the platforms instead of through HubSpot.

1 Accepted solution

Accepted Solutions
shearn
Solution
Key Advisor

Just to refer you to this article posted February this year: https://knowledge.hubspot.com/social-media-user-guide-v2/how-to-promote-your-content-with-the-social...

 

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shearn
Solution
Key Advisor

Just to refer you to this article posted February this year: https://knowledge.hubspot.com/social-media-user-guide-v2/how-to-promote-your-content-with-the-social...

 

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SarahAdell
Contributor

Thank you for the head's up - we are creating gifs and will have to post natively! 

0 Upvotes
SarahAdell
Contributor

Wanted to follow up to this thread as we posted a .gif today to Twitter and it did not display motion. 

TabithaLaine
Participant

I'm having the same issue (Twitter & LinkedIn). Had to delete and post through the platforms themselves.

shaghayegh
Member

so we can't post a GIF on linkedin?

sharonlicari
Community Manager

Hey @shearn 

 

Based on this updated article from our knowledge base, Animated GIFs will play on Twitter and LinkedIn, but will not play on Facebook or Instagram.

 

I hope this helps

Sharon


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Marika
Participant

We attempted to upload an animated GIF to Twitter and LinkedIn but it did not work.  The GIF was rejected and we could not even insert it in the social post.

0 Upvotes
PamCotton
Community Manager

Hello @Marika 

 

Welcome to the Community!

 

Could you please share with us more details on this specific case? What is the size of the GIF and it was saved as GIF? Did you receive an error message while attempting to publish? Did you try outside of HubSpot to publish?

 

Thank you,

Pam

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Marika
Participant

Hello,

 

The GIF is 733 x 733 px at 119kb.  I was successfully able to upload it natively on Facebook and Linkedin.

 

The error message was: "Unable to process the uploaded image."

 
 

Marika

 

HS_GIF.jpg

0 Upvotes
PamCotton
Community Manager

Hello @Marika 

 

Is the error on the screenshot related to attention publishing on Facebook?

 

If so animated GIFs will play on Twitter and LinkedIn, but will not play on Facebook or Instagram.

 

Kindly,

Pam

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0 Upvotes
Marika
Participant

Hi Pam,

 

The error occured on all 4 platforms, I tried them all and got the identical error message.

 

Attaching the GIF.

 

Thanks

MarikaDiagnostic_Social_2_gif.gif

0 Upvotes
PamCotton
Community Manager

Hello @Marika 

 

Thank you for your information, our team changed a few things in our end, could you please re-upload your gifs in HubSpot and the new ones should work correctly when attaching to a social post.

 

Keep us posted if possible!

 

Thank you,

Pam

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0 Upvotes
Marika
Participant

Hello @PamCotton,

 

I just tried uploading to FB, LI ad TW and had the same error message as before:

 

  • Diagnostic_Social_2_gif: Unable to process the uploaded image.

 

Thanks,

Marika

0 Upvotes
slatting
Member

I constnatly get these errors, as well. It makes building out my social calendar extremely cumbersome and frustrating. 

PamCotton
Community Manager

Hello @Marika  checking this in our end, and will get back to you once I have an update.

 

@slatting 

 

Could you please provide us more detail such as what social media you are trying to post and the size of your gif?

The more information, screenshots, and details you can provide, the better I can advise on the next steps.

Thank you,

Pam

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0 Upvotes
PamCotton
Community Manager

Hello @Marika 

 

Just wanted to confirm if you removed the gif from the file manager and re-uploaded it completely and tried to publish? If so, and you are still seeing an error, could you please send us a HAR file from when you attempt to add it to your social post and send me in a private message? (step by step here

 

Kindly,

 

Pam

 

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0 Upvotes
Marika
Participant

Hi @Pam ,

I just re-uploaded the GIF and was successfully able to insert it into my posts for Facebook and LinkedIn.

Thanks very much for all of your help!

Marika

PamCotton
Community Manager

Hi @Marika  thank you for letting me know! I'm glad it worked.

 

Kindly,

Pam

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Lauren_Lokker
Participant | Diamond Partner

Hi there, 

 

Having the same issue - no matter how many times I try to load a gif, it gives me an error message: 

 

Screenshot 2020-10-26 104933.png

 

I have re-uploaded the gif several times - nothing is working. This issue is incredibly frustrating as a large portion of our content calendar uses gifs. 

0 Upvotes
PamCotton
Community Manager

Hello @Lauren_Lokker ,

Could you please provide us more detail such as what social media you are trying to post and the size of your gif?

The more information, screenshots, and details you can provide, the better I can advise on the next steps.

Thank you,

Pam

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KOboyle
Member

my GIF is saved as a gif and below 10MB.  trying to upload to linkedIn.  but the preview  is showing as blank.   generally what the preview shows is what happens on the site

 

KOboyle_0-1618577753299.png

 

0 Upvotes
TiphaineCuisset
Community Manager

Hi @KOboyle 

 

Thank you for reaching out

 

Could you try to:

- reupload the gif directly from when you create your social post

- reupload the gif in file manager and then try to insert it again in your social post

 

if this is still not working, I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and further information about this. 

 

Thank you!

Best

Tiphaine


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VVonapartis
Participant

What about uploading GIFs to Instagram? That would be super helpful! If anyone has info on this, let me know. 
I've tried several times - it doesn't seem to be a capability from Hubspot as of now

0 Upvotes
PamCotton
Community Manager

Hello, @VVonapartis currently GIFs published to Facebook, Instagram, and LinkedIn via HubSpot will not animate and will appear as stills instead. Only GIFs published to Twitter will animate at this time.

I would highly recommend you to please post this idea at our ideas forum (here).

Our product team, who monitors the forum regularly, can read your specific use case and understand why this would be a useful functionality or change. It also helps other customers facing the same issue to advocate for its implementation on your behalf by upvoting on the thread as well.

 

Kindly,

Pam

 

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