Gif posting on LinkedIn and Facebook

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Occasional Contributor

Hi community. Recently I scheduled social posts on our company Facebook, Twitter, and LinkedIn profiles in HubSpot that included a gif. When previewing in the HubSpot tool, the gif appeared to be working as expected. It was not until after we published to our profiles that we noticed the gif was frozen on both Facebook and LinkedIn.

 

I think it would be useful when uploading a gif to Facebook and LinkedIn posts if the tool flagged a warning letting us know of the limitations when posting with gifs. It was quite a big mistake we were lucky to catch and fix by reposting directly to the platforms instead of through HubSpot.

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Solution
Advisor

Just to refer you to this article posted February this year: https://knowledge.hubspot.com/social-media-user-guide-v2/how-to-promote-your-content-with-the-social...

 

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Solution
Advisor

Just to refer you to this article posted February this year: https://knowledge.hubspot.com/social-media-user-guide-v2/how-to-promote-your-content-with-the-social...

 

Capture.PNG

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Regular Contributor

Thank you for the head's up - we are creating gifs and will have to post natively! 

0 Upvotes
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Regular Contributor

Wanted to follow up to this thread as we posted a .gif today to Twitter and it did not display motion. 

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Occasional Contributor

I'm having the same issue (Twitter & LinkedIn). Had to delete and post through the platforms themselves.

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New Member

so we can't post a GIF on linkedin?

0 Upvotes
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Community Manager

Hey @shearn 

 

Based on this updated article from our knowledge base, Animated GIFs will play on Twitter and LinkedIn, but will not play on Facebook or Instagram.

 

I hope this helps

Sharon


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Occasional Contributor

We attempted to upload an animated GIF to Twitter and LinkedIn but it did not work.  The GIF was rejected and we could not even insert it in the social post.

0 Upvotes
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Community Manager

Hello @Marika 

 

Welcome to the Community!

 

Could you please share with us more details on this specific case? What is the size of the GIF and it was saved as GIF? Did you receive an error message while attempting to publish? Did you try outside of HubSpot to publish?

 

Thank you,

Pam


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Occasional Contributor

Hello,

 

The GIF is 733 x 733 px at 119kb.  I was successfully able to upload it natively on Facebook and Linkedin.

 

The error message was: "Unable to process the uploaded image."

 
 

Marika

 

HS_GIF.jpg

0 Upvotes
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Community Manager

Hello @Marika 

 

Is the error on the screenshot related to attention publishing on Facebook?

 

If so animated GIFs will play on Twitter and LinkedIn, but will not play on Facebook or Instagram.

 

Kindly,

Pam


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0 Upvotes
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Occasional Contributor

Hi Pam,

 

The error occured on all 4 platforms, I tried them all and got the identical error message.

 

Attaching the GIF.

 

Thanks

MarikaDiagnostic_Social_2_gif.gif

0 Upvotes
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Community Manager

Hello @Marika 

 

Thank you for your information, our team changed a few things in our end, could you please re-upload your gifs in HubSpot and the new ones should work correctly when attaching to a social post.

 

Keep us posted if possible!

 

Thank you,

Pam


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0 Upvotes
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Occasional Contributor

Hello @PamCotton,

 

I just tried uploading to FB, LI ad TW and had the same error message as before:

 

  • Diagnostic_Social_2_gif: Unable to process the uploaded image.

 

Thanks,

Marika

0 Upvotes
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New Contributor

I constnatly get these errors, as well. It makes building out my social calendar extremely cumbersome and frustrating. 

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Community Manager

Hello @Marika  checking this in our end, and will get back to you once I have an update.

 

@slatting 

 

Could you please provide us more detail such as what social media you are trying to post and the size of your gif?

The more information, screenshots, and details you can provide, the better I can advise on the next steps.

Thank you,

Pam


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0 Upvotes
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Community Manager

Hello @Marika 

 

Just wanted to confirm if you removed the gif from the file manager and re-uploaded it completely and tried to publish? If so, and you are still seeing an error, could you please send us a HAR file from when you attempt to add it to your social post and send me in a private message? (step by step here

 

Kindly,

 

Pam

 


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0 Upvotes
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Occasional Contributor

Hi @Pam ,

I just re-uploaded the GIF and was successfully able to insert it into my posts for Facebook and LinkedIn.

Thanks very much for all of your help!

Marika

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Community Manager

Hi @Marika  thank you for letting me know! I'm glad it worked.

 

Kindly,

Pam


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Occasional Contributor | Platinum Partner

Hi there, 

 

Having the same issue - no matter how many times I try to load a gif, it gives me an error message: 

 

Screenshot 2020-10-26 104933.png

 

I have re-uploaded the gif several times - nothing is working. This issue is incredibly frustrating as a large portion of our content calendar uses gifs. 

0 Upvotes