Social Tools

Stephanie9812
Member

Form social responces

SOLVE

Is there a way to save canned responces that have been vetted through our communiactions dept. on the responces for social. IE: if we get a question about one of our products on FB is there a place we can automatically respond that someone will get back with them soon?

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1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Form social responces

SOLVE

Hi @Stephanie9812,

 

There is a feature for canned responses in HubSpot called snippets, unfortunately they're not available in the social tool . You're best workaround would be a third-party solution like typedesk (desktop client) or one of the many Safari, Chrome, Firefox extensions.

 

Hope this helps!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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1 Reply 1
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Form social responces

SOLVE

Hi @Stephanie9812,

 

There is a feature for canned responses in HubSpot called snippets, unfortunately they're not available in the social tool . You're best workaround would be a third-party solution like typedesk (desktop client) or one of the many Safari, Chrome, Firefox extensions.

 

Hope this helps!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.