Facebook page automatically disconnect from Hubspot

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Occasional Contributor

Hi guys,

 

My fan page is automatically disconnected from Hubspot Facebook messenger. This happens every day for the past 4 or 5 days.

 

Everyday I have to go to the Conversation section to reconnect the Fanpage back to Hubspot.

 

Screen Shot 2019-10-12 at 1.57.13 PM.png

 

Does anybody here have the same situation?

 

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Community Manager

Hey @locnx 

 

I am wondering if you still having this issue? 

 

Thank you

Sharon 

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Occasional Contributor

Hi Sharon,

 

I still have this issue. I still have to reconnect my facebook page every day. I try to remove Hubspot from Facebook business apps and reinstall it. However, I have no luck.

If you need a video or screenshot from any specific page, please let me know.

 

Thank you so much for your reply. 

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Community Manager

Hi @locnx,

 

There is a known issue regarding this functionality. I have attached your portal to the list of impacted portals. As soon as there is more information I will share it through this thread.

 

Thank you,
Jenny


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Occasional Contributor

Hi Jenny,

 

I really appreciate your help. Please view this video https://www.youtube.com/watch?v=rrc68MvNSh0&feature=youtu.be just in case you need more information.

 

Thank you so much

Community Manager

Hi @locnx,

 

I have heard back from the team that this issue has been resolved. Please let us know if you have any further issues.

 

Thank you,
Jenny


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Occasional Contributor

Hi Jenny,

 

I can confirm that this problem had been resolved. I do not have to reconnect my page in the last 3 days.

 

Thank you so much Smiley Happy