Facebook Ads App won't connect

[mharsh]

I even spoke with a customer service agent, showed her the screenshots (posted below) and I was told she couldn't help. She suggested that I post in the community about it to find a solution. Even after showing the screenshots reflected exactly what the steps were asking I would still get a pop up that said I needed to open a FB Ad Account. Its like it didn't even see that I was logged in. I tried another browser (Edge instead of Chrome) same result. I tried even purging cookies and data from the last 24 hrs, same result. 

Is there something I'm missing?

[Bibi2024]

None. my business is not open yet. N級

[CMaverick0]

From your screenshots, it looks like you've covered the basics—different browsers, clearing cookies, and even reaching out to support. Sometimes these tech hiccups just seem to have a mind of their own! One thing that might help is checking if there are any updates to the Facebook Ads App itself or any settings on your Facebook account that could be affecting the connection. It's also worth exploring if there are specific permissions or settings within Facebook's ad manager that might need adjusting. I found a helpful guide on using the facebook广告资料库 that might shed some light on this. It covers troubleshooting tips and common issues, which could be useful in your situation. I'm sure you'll crack this soon!

[JordanJulio]

Hey @mharsh  - looking at this, I'm curious if because your campaign is marked as Completed in Meta if that has anything to do with not showing Active ads? Is your HubSpot Tracking Pixel stitched up to your Meta account? 

Maybe these steps would be of help?

1. Install the HubSpot Tracking Pixel on Your Website:

   • Log in to your HubSpot account.
   • Navigate to the "Settings" menu by clicking on the gear icon in the top right corner.
   • In the left sidebar, under "Website," select "Tracking Code."
   • Copy the tracking code provided for your HubSpot account.
   • Paste this tracking code into the header or footer of your website, depending on your platform's requirements.

2. Set Up Facebook Conversion Tracking:

   • Log in to your Facebook Ads Manager account.
   • Go to the "Events Manager" by clicking on the menu icon (☰) and selecting "Events Manager" under the "Measure & Report" section.
   • Click on "Connect Data Sources" and select "Web."
   • Choose "Facebook Pixel" and follow the prompts to set up your Facebook pixel. Make sure you place the pixel code on all the pages of your website where you want to track conversions.
   • Test your pixel using the Facebook Pixel Helper Chrome extension to ensure it's firing correctly on your website pages.

3. Link Your Facebook Ad Account to HubSpot:

   • In your HubSpot account, navigate to "Marketing" > "Ads" in the top navigation menu.
   • Click on "Create ad campaign" and select "Facebook" as the ad network.
   • Follow the prompts to connect your Facebook ad account to HubSpot. This will require you to log in to your Facebook account and grant permissions.

[mharsh]

1. I'm using the Wordpress Hubspot plugin. It's already included.

2. Got all the way to:

And I am still getting the "Create ad account" pop up modal. Its like hubspot doesn't see anything. I connected messnger just fine. I see that this Facebook Ad app is compatible and it's under free. 

[JordanJulio]

@mharsh To confirm - when you go into HubSpot > Marketing > Ads > & hit the wheel icon on the top right, you are not seeing something similar to the image below:

[mharsh]

Just bumping the subject @JordanJulio do you have anything new?

[mharsh]

Nope. Nothing.

[trevordjones]

Hey @mharsh,

I don't know if you saw @JordanJulio 's quesiton about having an active campaign?  Not having an active campaign can cause the account to not authenticate correctly.

[mharsh]

None. I have no active campaigns because my business is not open yet. 

[mharsh · Accepted solution]

@trevordjones & @JordanJulio  I got it to work. I added my Google Business (Google Ads) Then I was able to connect it facebook. I wish I had screenshots but I didn't think about it until after. 

[trevordjones]

Glad you were able to get everything set up @mharsh ! 

Still think you would have had an easier time with Facebook if your campaigns had been active, so keep that in mind for the future!

[trevordjones]

@mharsh ,

Makes sense - then I don't think you'll be able to connect this until you have a campaign up and running, unfortunately.

[trevordjones]

Hi @mharsh ,

Just tagging an Ads Expert here. 

Any advice @JordanJulio ?