Connecting Facebook and Instagram Accounts (with different names)

[MPellett]

Hello!

I connected a Facebook account in Hubspot fine, yet it is not allowing to connect an Instagram account - does it assume or require them to have the same @handle name?

How can I connect an Instagram account with a different name @handle than the Facebook account?

Michelle

[webdew]

Hi @MPellett ,

Is the Instagram account connected within the FB business account? I'd recommend going through all these troubleshooting steps to make sure the Instagram account meets the requirements to be connected: https://knowledge.hubspot.com/social/cant-connect-instagram-business-account-to-hubspot

Hope this helps!

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