Connecting Facebook Messenger Issues
Oct 10, 2020 10:56 AM - edited Oct 10, 2020 11:15 AM
I've looked through several articles for help and some of those I can't find anymore (like the one specifically mentioning troubleshooting the connection).
I am the assistant to our owner trying to connect our facebook messenger to our hubspot so we can get the messages in our conversation box but it's not working. I've checked and the boss says we're not already connected as far as he knows.
Since he is the admin on the facebook page (I have the login info) does it have to be connected through his hubspot account to work?
And once it's connected, will all the messages show up in the group conversation box so our admin's can respond to the messages or would they still have to be assigned out by him?
Any help getting past this wall would be great!
UPDATE: So I found the article again for trouble shooting, but I still need to know if I can connect to my account or if it must first be connected through my boss'. I don't want to accidentally lock him out of his facebook again as I try to figure this out.