Can you assign a specialist to Social DMs just like in Conversation Inboxes?
SOLVE
Right now we are having an issue where we are recieving questions through our social media channels that need to be redirected to a specialist. I know that in Conversations > Inboxes you can @ people as a comment and it pings them. Is this possible for social posts? Are there any solutions?
This is not possible at this stage within HubSpot, but I can see how it could be useful. I'd recommend upvoting this Idea in our Ideas Forum that's similar to what you'd like. You can also subscribe to the idea (Options > Subscribe) to get notified if the status changes.
Thank you!
Best
Tiphaine
HubSpot’s AI-powered customer agent resolves up to 50% of customer queries instantly, with some customers reaching up to 90% resolution rates. Learn More.
This is not possible at this stage within HubSpot, but I can see how it could be useful. I'd recommend upvoting this Idea in our Ideas Forum that's similar to what you'd like. You can also subscribe to the idea (Options > Subscribe) to get notified if the status changes.
Thank you!
Best
Tiphaine
HubSpot’s AI-powered customer agent resolves up to 50% of customer queries instantly, with some customers reaching up to 90% resolution rates. Learn More.