Can you assign a specialist to Social DMs just like in Conversation Inboxes?

[KLitzenberger]

Right now we are having an issue where we are recieving questions through our social media channels that need to be redirected to a specialist. I know that in Conversations > Inboxes you can @ people as a comment and it pings them. Is this possible for social posts? Are there any solutions?

[webdew]

Hi @KLitzenberger ,

Currently, HubSpot does not have this functionality for now. You can surely recommend your suggestions in the HubSpot Ideas Forum.

https://community.hubspot.com/t5/Blog-Website-Page-Publishing/Floating-menu-bar-hides-headings-when-...

You can increase the section spacing like if it's 90 then you can make it 160 because the spacing of the section part is not visible. 

Hope this helps!

If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regards.

[TiphaineCuisset · Accepted solution]

Hi @KLitzenberger 

Thank you for reaching out!

This is not possible at this stage within HubSpot, but I can see how it could be useful. I'd recommend upvoting this Idea in our Ideas Forum that's similar to what you'd like. You can also subscribe to the idea (Options > Subscribe) to get notified if the status changes. 

Thank you!

Best

Tiphaine