Instagram messages in HubSpot conversations

[damirez]

Hi all! 

I configured the Facebook channel for HubSpot conversations. I am receiving messages from Facebook but not from Instagram. I did everything as instructed but I just can't make it work for Instagram. I am thinking is that even possible?

Can anyone help with advice? 

[Alignify]

Hi Damirez!

We’ve created a service that enables you to transfer messages from Instagram DM.

Currently, we’re offering a 1-month free trial as we are still in beta.

Write me to s.kravchenko@alignifytech.com and we will show you our tool

[HubBase-Val]

Hey @damirez,

Here’s a quick rundown of what our HubSpot <> Instagram DM integration can do:

1. Automated DM Logging:
Every Instagram DM gets automatically logged in HubSpot contact records—just like native SMS integrations. Each DM shows up as an activity (note) with the message text and date, keeping your contact history neat and complete.

2. Tracking & Reporting:
Track DM interactions like a pro. Our integration stores key data—number of DMs and interaction dates—in custom properties, making reporting and analysis simple.

3. Contact Matching Without Email:
No email? No problem. We match DMs using the Instagram handle or HubSpot Record ID. If there’s no match, we create a new contact, and once an email comes through, you can merge the records manually.

4. Custom Cards in HubSpot:
Get a clean, at-a-glance view of DM activity right inside HubSpot with a custom card in the contact record sidebar—works similarly to Zendesk's integration. Everything you need in one place, zero hassle.

Also, we can build anything custom as well.

Questions? Feel free to reach out! https://meetings.hubspot.com/val20 👋

[Alysha_TW]

Do you presently have this integration available in MarketPlace? We are looking for a solution we can use now.

[octopods]

Hey folks!

We actually ran into the same issue and decided to build our own solution (built by us at Octopods). It is designed to sync all your Instagram DMs right into HubSpot's Inbox (Service Inbox).

If you want to check it out, here’s the link to our app in the marketplace: Instagram by Octopods 

We hope it helps make your life a little easier! If you have any questions, feel free to let me know over here in a comment or message me directly or email us at app-interest [at] octopods.io.

[Alysha_TW]

Hey  - is your Instagram DM sync still available? I can't find it in the Marketplace.

[Alignify]

Hi Alysha_TW!

We’ve created a service that enables you to transfer messages from Instagram DM.

Currently, we’re offering a 1-month free trial as we are still in beta.

Write me to s.kravchenko@alignifytech.com and we will show you our tool

[HubBase-Val]

Hey @Alysha_TW it sure is!  Pricing for our Instagram DM to HubSpot integration is a monthly subscription of $100/month (up to 2K messages).

Feel free to grab a time on my calendar: https://meetings.hubspot.com/val20 for a live demo, or email me: val@hubbase.io. We can get you up and running quckly.

Looking forward to connecting with you!

Best,

Val

[HubBase-Val]

Oh, lol wans't sure if it was for us, but you got the info now! 

Best,

Val

[HubBase-Val]

Hey guys, we just built an integration app for HubSpot and Instagram integration that syncs direct messages into HubSpot contact records (among other things).

[ESGolpayegani]

Hey damirez, how do you do? Did you connect your Instagram account to
Facebook?

[damirez]

Can anyone check on their Facebook account (if their Instagram chat is indeed working with HubSpot), is this dropdown disabled?

Facebook page -> Page settings -> Advanced Messaging

In Messager receiver I am able to select HubSpot as "Primary receiver for handover protocol". But for Instagram this drop down is disabled.

[Jerdaine_digita]

1. Link your Instagram account to your Facebook Page.
2. Check that you have granted HubSpot permission to access your
Instagram account.
3. Disconnect and reconnect your Instagram account to HubSpot.

I hope these steps help! Let me know if you have any other questions.

[GRajput]

Hello @damirez 

Here are some links for your reference.

https://knowledge.hubspot.com/social/cant-connect-instagram-business-account-to-hubspot

https://knowledge.hubspot.com/social/connect-your-social-media-accounts-to-hubspot

These are some old conversation of Hubspot Team regarding the same problem.

https://community.hubspot.com/t5/HubSpot-Ideas/Social-Chat-Instagram-Chat-integration-Facebook-Busin...

Hope this will helpful !

Thank You!

Gaurav Rajput

[damirez]

I already tried everything from the lists. Numerous times now. It simply doesn't work.

Can anyone here confirm they are successfully receiving Instagram messages in their inboxes?