Instagram messages in HubSpot conversations

[damirez]

Hi all! 

I configured the Facebook channel for HubSpot conversations. I am receiving messages from Facebook but not from Instagram. I did everything as instructed but I just can't make it work for Instagram. I am thinking is that even possible?

Can anyone help with advice? 

[ESGolpayegani]

Hey damirez, how do you do? Did you connect your Instagram account to
Facebook?

[damirez]

Can anyone check on their Facebook account (if their Instagram chat is indeed working with HubSpot), is this dropdown disabled?

Facebook page -> Page settings -> Advanced Messaging

In Messager receiver I am able to select HubSpot as "Primary receiver for handover protocol". But for Instagram this drop down is disabled.

[Jerdaine_digita]

1. Link your Instagram account to your Facebook Page.
2. Check that you have granted HubSpot permission to access your
Instagram account.
3. Disconnect and reconnect your Instagram account to HubSpot.

I hope these steps help! Let me know if you have any other questions.

[GRajput]

Hello @damirez 

Here are some links for your reference.

https://knowledge.hubspot.com/social/cant-connect-instagram-business-account-to-hubspot

https://knowledge.hubspot.com/social/connect-your-social-media-accounts-to-hubspot

These are some old conversation of Hubspot Team regarding the same problem.

https://community.hubspot.com/t5/HubSpot-Ideas/Social-Chat-Instagram-Chat-integration-Facebook-Busin...

Hope this will helpful !

Thank You!

Gaurav Rajput

[damirez]

I already tried everything from the lists. Numerous times now. It simply doesn't work.

Can anyone here confirm they are successfully receiving Instagram messages in their inboxes?