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Willf
Member

Hub Spot Email Generator with outlook

I am using the generator to create signatures, all emails sent within outlook look great, but when I send from outlook to other email clients like gmail, then the social media buttons have the tops cut off.  Anyone else experiencing this? It happens with every template from generator when sending from outlook to other email clients.

2019-07-04_LI (2).jpg

12 Replies 12
lscanlan
HubSpot Alumni
HubSpot Alumni

Hub Spot Email Generator with outlook

Hi @Willf,

 

Just so I understand - and I'm happy to test the behavior out myself - you're saying that this happens when an email is forwarded from Outlook to another client? Only the social media icons are getting cut off? Are there other styling changes that you can see?

 

Leland Scanlan

HubSpot Developer Support
HBrandon
Member

Hub Spot Email Generator with outlook

@lscanlan Has this been resolved? It is Feb 2020 and I am encountering this error. I believe it was happening prior to now with my other company but I never saw any resolutions.

 

I have used both Chrome and FireFox to create the signatures and opened the emails in both browsers as well.

Screen Shot 2020-02-10 at 3.59.34 PM.png

0 Upvotes
davideprevosto
Member

Hub Spot Email Generator with outlook

Hi there,

 

I have the same identical issue, using Outlook client (Microsoft 365 account).

Anyone has solved in someway?

 

Regards

0 Upvotes
HBrandon
Member

Hub Spot Email Generator with outlook

@davideprevosto 

 

I ended up giving up because nothing I tried worked.

 

I honestly just created my own template in outlook using a table. Haven't had a problem at all. My company is small thought so creating signatures for my 4 colleagues wasn't an issue.

 

Well I actually started in Word to get the icons I needed and then copied into outlook. I also downloaded the icons for the social media links directly from the organizations branding guide.

0 Upvotes
davideprevosto
Member

Hub Spot Email Generator with outlook

@HBrandon thank you for your feedback.

Do you any example or HTML code to share?

 

Regards

0 Upvotes
Willf
Member

Hub Spot Email Generator with outlook

I do not notice any other style differences than the icons being cut off

0 Upvotes
ginadunn
Member

Hub Spot Email Generator with outlook

I'm having the same problem - does anyone have a solution? 

DigitalYJ
Participant

Hub Spot Email Generator with outlook

I am having the same issue. It seems like a few people are.

 

It is the social icons and the link, email and address icons that seem to be cut off. 

 

I am sending from Outlook on a mac to Apple mail. 

 

Signature shows up fine my end but when recieved to another outlook account or apple mail, it shows cut off. 

 

Screen Shot 2020-02-09 at 16.37.07.png

0 Upvotes
Nina_Weigel
Contributor | Partner
Contributor | Partner

Hub Spot Email Generator with outlook

I see the same issue in your Screenshot thats why I ask.
0 Upvotes
Nina_Weigel
Contributor | Partner
Contributor | Partner

Hub Spot Email Generator with outlook

Ok, but do you have already any solution?
0 Upvotes
Willf
Member

Hub Spot Email Generator with outlook

Not yet, i was just responding to the question asked by the moderator up top.

0 Upvotes
Nina_Weigel
Contributor | Partner
Contributor | Partner

Hub Spot Email Generator with outlook

Hi,

 

I have the same Problem, as you can see on my screenshot attached. 

The Signatur shows the icons for phone, mail, location not correctly.

 

This appears only in the mobile view.

My guess is, this comes from the transparany/background color of the images. But when It seems the background ist bigger than the images itself.  When I change the background color to #fff, the icons are also white (becuase of transparency).

Is there any solution?

 

Screenshot_20190821-165749_Outlook.jpg

0 Upvotes