APIs, webhooks or widgets for integrating calling through our own service on call button click
I wanted to know if hubspot provides support for APIs, webhooks, widgets or integration or plugin development for integrating calling throught our own service. I mean can we implement a scenario taht when call button is pressed from hubspot contact, our widget opens up in hupspot crrm and we could pass parameters like phone number to call, contact details, leads, user details to our URL/widget to start call in our widget using our implementation and when call ends we can add disposition (notes and dispositions are being provided by you API).
I wanted to know that if I can use my own system for calling. Like clicking on call button could open up a widget and call my APIs which inturn will start VOIP calling in that widget & I could send lead, contact, user details to my system.
APIs, webhooks or widgets for integrating calling through our own service on call button click
Hi Mike
I have read this link and the article on CRM Extensions. I need to implement a click-to-dial button within HubSpot, i.e. user clicks a phone number and a call is placed on a 3rd party system. Reading the article, it looks as though what I need is an Action Hook, but they only seem to exist for CRUD actions, rather than, say, a "click on phone icon" action. Any chance you could give me some pointers?