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Top Resources for Service Hub

  • How can we send SMS to HubSpot Inbox?

    • Hi, we are an agency that tries to make it easy for our clients to reach out to us so giving them a phone number they can send texts to is part of what we do. We are currently using a Google Voice number, but we want to know if there is any way to get SMS into the HubSpot inbox so we can have our support team respond from there. Right now, the workaround we're using is that our GVoice number forwards to the connected Gmail inbox, which is ...read more

  • Way to run a report on who assigned conversation?

    • I have a client wanting to review leads per team member. We can capture volume, but are interested to break it down further to see how the conversation was assigned, ex: auto-rotate, assigned from bot, self-assigned, team member assigned. Anyone have an idea on this? If not - I might post as an idea on idea forum. Wanted to check in here first. ...read more

  • Ticket Worfklow to inform company owner

    • Hello Community, We would like to automatically inform the "company owner" which is assosiated to a ticket when a ticket has reached a certain phase. Does someone has an idea? Somehow i was not able to find a solution. We have Sales&Service Hub Pro Thanks ...read more

  • Possible to link a template to a client or property value?

    • Hi All, We use templates to initialise conversations with our clients. Some clients require different information so we created multiple templates to accommodate this. Is there a way to link this template to certain NSIDs or clients? Just need it to be automated ideally rather than a manual thing where it relies on an individual remembering. Thanks ...read more

  • is there a service level for ticket status?

    • will like to get a service level for each ticket status. for example if the "NEW" tkt was answered within service level before moving to "WAITING ON COUSTOMER" ...read more

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Litteratus on April 18, 2024
How can we send SMS to HubSpot Inbox?
Hi, we are an agency that tries to make it easy for our clients to reach out to us so giving them a phone number they can send texts to is part of what we do. We are currently using a Google Voice number, but we want to know if there is any way to read more
Reply Discussion Conversations
0 upvote
0 Reply
JAutry on April 18, 2024
customer service
Hi Hubspot, my account was hacked on feb 4rth of 2024 and you automatically upgraded my acount and charged me $2300. I have been trying to work with billing and customer service to no avail. I have emails acknowledging the refund but they state thei read more
Reply Discussion Professional
0 upvote
1 Reply
DianaGomez
Community Manager
April 19, 2024
Hi @JAutry , Thanks for reaching out to the Community! I'm sorry to hear about your experience. I see that the process is still ongo...read more
Solved
MeesvP on April 18, 2024
Is using the AI chatbot safe to use?
My company uses the chatbot from Hubspot in order to help customers get answers to their questions. We made chatflows to answer many questions, but some questions are redirected to the livechat with a employee, because the chatbot couldnt answer the read more
Reply Discussion Conversations
0 upvote
2 Replies
MeesvP
Member
April 19, 2024
Thank you Josh!
BeckaD on April 18, 2024
Shared documents in Portal
I was wondering if it is possible to use the Service Hub portal to securely share documents with customers (think things like contracts and other legal documents that are unique to each customer). It seems like a portal is primarily for tickets, but read more
Reply Discussion Documents
0 upvote
1 Reply
r5-ng
Participant
April 18, 2024
+1 this functionality would be great.
Solved
JArnott on April 18, 2024
Calendar meetings connecting to the wrong "new outlook" calendar
Someone PLEASE help me. I am a new hubspot meeting user which I find is great HOWEVER, when trying to sync meetings booked with me with my outlook calendar on my laptop, hubspot is rather syncing with a "new outlook" calendar that I dont even have i read more
Reply Discussion Calendar
0 upvote
3 Replies
JArnott
Member
April 19, 2024
I am using Microsoft 365 home version
HWB on April 18, 2024
Chat Icon Incorrectly Displayed
Hi there, I hope you can help. We've used hubspot since our website's inception and all has been great. Just recently though, the chat icon that we display site wide on the bottom left of our pages isn't dispalying correctly or fully. Parts of read more
Reply Discussion Free
0 upvote
1 Reply
PamCotton
Community Manager
April 18, 2024
Hey @HWB , thank you for posting in our Community! Have you made any recent changes to your website or HubSpot settings that might have affe...read more

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