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Service Hub

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Modify the naming standards of Ticket name/title
- Ticket name display: We cannot modify the naming standards of Tickets created through conversation emails because the Ticket name is by default the email topic. It would be ideal to be able to select either the Contact name or the email topic (or a mix of the two). If someone has found a workaround for this please let me know! Thank you -Pilar ...read more
Association Ticket - Contacts - Custom Objects
- Good afternoon, First, I'm new to the community, so if this is the wrong place, apologies. I'm trying to set up all my database and I have a few questions. Due to my business model, I need to create new objects (custom objects) and I'm having a few issues with it. My new objects is: "Group" I already have this associations: Tickets --- Contacts Contacts---Group (custom object) I need: Tickets --- Contacts---Grou ...read more
Automatically close ticket when the associated conversation is closed
- Hi, I'm trying to set up a workflow to close the ticket associated to a conversation that has been closed because now it's easy to close a conversation but not the ticket. Someone can help? Thank you ...read more
How do I put Conditional logic in Edit Company or Edit Contact form
- Hi Folks, Just saw somewhere this is a feature in the Edit contact or Edit Company form that allows to put conditional Logic. Do you know how to turn that own or if that comes with any specific subscription? Thanks Rajib ...read more
Automatically copy ticket description to deal description
- Hi! When leads submit a website form, we convert relevant tickets immediately into deals so sales people can follow up on these. It's important that the sales team can see the ticket description. However it's a real hassle to switch constantly between the contact-, deal-, and ticket records. Multiple sales people have already complained that it is way to confusing to switch between these tabs and you never know which one you're actuall ...read more

StevieVee on June 06, 2023

Ticket Report at set time of day

Hi all, Is it possible to create a report that is run at a set time of day? I want a report that shows me number of tickets with a status of NEW at 5pm, reported on a daily basis. The idea being we can see how many service tickets have been left u read more

Reply Discussion Reports

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3 Replies

karstenkoehler

Hall of Famer | Partner

June 06, 2023

Hi @StevieVee , So you want to historically see how many tickets were open at 5pm on any given day in a report? Unfortunately, I don't think t...read more

CBlake3 on June 06, 2023

Linking Tickets across Inboxes

I'm looking for a way to forward emails between Inboxes without losing the connection to the original Ticket Inbox A will be for external emails, Inbox B for internal use only. I want to be able to use Inbox B to see the original, external, email, read more

Reply Discussion Enterprise

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1 Reply

Josh

Recognized Expert | Platinum Partner

June 06, 2023

Hi @CBlake3 , Have you considered using the comment feature within the original Inbox vs a completely separate inbox? https://knowledge....read more

JoseGLS on June 06, 2023

Automatically create a ticket when replying to an old email thread

Hi, We have an inbox connected that will create a Ticket when a contact sends us an email. It works except when a contact replies to an old email thread (before the inbox was connected). In that case, the inbox workflow won't create a ticket but read more

Reply Discussion Contacts Developer tools Email Workflows

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VisualTargets on June 06, 2023

Bouncebacks to Email Address

My clients are getting email bouncebacks to my email address, and my email hosting company has sent me this to do - I don't know how: Thank you for your time on the phone today, the Level 2 Tech Support team has suggested adding " graeme@visualtarg read more

Reply Discussion Connected Email

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RSwitonski on June 05, 2023

Avoid Clashes With Other Ticket Systems / "Feedback Loops"

Hi all, We use hubspot service hub's support ticketing function and like many companies, we send an automated response when a new ticket is made. Some of our clients communicate to us keeping their support emails in CC and there is often a " read more

Reply Discussion Service Tickets

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MiaSrebrnjak

Community Manager

June 06, 2023

Hi @RSwitonski , Thank you for reaching out to the Community! I wanted to tag in a couple of subject matter experts to see if they have any ...read more

JBrownless4 on June 05, 2023

How do I use the 'customers' name on a ChatBot?

Hey So, I'm building my first Bot. I've asked the custoemr for thier name, how do I then add that to the flow there after so that I can make the converstaion personalised?

Reply Discussion Chat Conversations Starter

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3 Replies

jolle

Recognized Expert | Platinum Partner

June 05, 2023

No problem! And yes — you will definitely want to have the contact created first. I usually collect email address in the first chatbot question since...read more