Service Hub

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    • Ticket name display: We cannot modify the naming standards of Tickets created through conversation emails because the Ticket name is by default the email topic. It would be ideal to be able to select either the Contact name or the email topic (or a mix of the two). If someone has found a workaround for this please let me know! Thank you -Pilar more
    • Good afternoon, First, I'm new to the community, so if this is the wrong place, apologies. I'm trying to set up all my database and I have a few questions. Due to my business model, I need to create new objects (custom objects) and I'm having a few issues with it. My new objects is: "Group" I already have this associations: Tickets --- Contacts Contacts---Group (custom object) I need: Tickets --- Contacts---Grou more
    • Hi, I'm trying to set up a workflow to close the ticket associated to a conversation that has been closed because now it's easy to close a conversation but not the ticket. Someone can help? Thank you more
    • Hi Folks, Just saw somewhere this is a feature in the Edit contact or Edit Company form that allows to put conditional Logic. Do you know how to turn that own or if that comes with any specific subscription? Thanks Rajib more
    • Hi! When leads submit a website form, we convert relevant tickets immediately into deals so sales people can follow up on these. It's important that the sales team can see the ticket description. However it's a real hassle to switch constantly between the contact-, deal-, and ticket records. Multiple sales people have already complained that it is way to confusing to switch between these tabs and you never know which one you're actuall more

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StevieVee on June 06, 2023
Hi all, Is it possible to create a report that is run at a set time of day? I want a report that shows me number of tickets with a status of NEW at 5pm, reported on a daily basis. The idea being we can see how many service tickets have been left u read more
0 upvote
3 Replies
Hall of Famer | Partner
June 06, 2023
Hi @StevieVee , So you want to historically see how many tickets were open at 5pm on any given day in a report? Unfortunately, I don't think more
CBlake3 on June 06, 2023
I'm looking for a way to forward emails between Inboxes without losing the connection to the original Ticket Inbox A will be for external emails, Inbox B for internal use only. I want to be able to use Inbox B to see the original, external, email, read more
0 upvote
1 Reply
Recognized Expert | Platinum Partner
June 06, 2023
Hi @CBlake3 , Have you considered using the comment feature within the original Inbox vs a completely separate inbox? more
JoseGLS on June 06, 2023
Hi, We have an inbox connected that will create a Ticket when a contact sends us an email. It works except when a contact replies to an old email thread (before the inbox was connected). In that case, the inbox workflow won't create a ticket but read more
VisualTargets on June 06, 2023
My clients are getting email bouncebacks to my email address, and my email hosting company has sent me this to do - I don't know how: Thank you for your time on the phone today, the Level 2 Tech Support team has suggested adding " graeme@visualtarg read more
RSwitonski on June 05, 2023
Hi all, We use hubspot service hub's support ticketing function and like many companies, we send an automated response when a new ticket is made. Some of our clients communicate to us keeping their support emails in CC and there is often a " read more
Community Manager
June 06, 2023
Hi @RSwitonski , Thank you for reaching out to the Community! I wanted to tag in a couple of subject matter experts to see if they have any more
JBrownless4 on June 05, 2023
Hey So, I'm building my first Bot. I've asked the custoemr for thier name, how do I then add that to the flow there after so that I can make the converstaion personalised?
Recognized Expert | Platinum Partner
June 05, 2023
No problem! And yes — you will definitely want to have the contact created first. I usually collect email address in the first chatbot question more