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Service Hub

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Private KB Guides - How to do it?
- Hi there, we are loooking at locking down certain artivles in our KB. Everything we can see is that to action this we will need to have our end users login / register to HS, which we do not want to do. We would like a seperate link inside our SaaS product that gives our users access to certain KB articles and not the general public. Has anyone had any experience in doing this? Any insights would be greatly appreciated. Many thanks, J ...read more
product registration and extended warranty
- hi. we are in teh B2B business and in most cases we never find out who uses our products. no contacts of anyone which we can use for marketing. sales partners buy from us and re-sell, but never tell us who bought from them. does anyone have an idea how to achieve this: 1) i want our customers to be able to "register" the products they bought from us (in most cases salespartners). Then we have their contact data. 2) when registering, they re ...read more
Scaling support with the AI Assistant - Share your thoughts with us!
- Hello Community, Building on the momentum from our previous discussion on optimizing workflows, let's dive deeper into another powerful aspect of Service Hub—AI features. Just as we explored working smarter, not harder, with workflows, it's time to shine a light on how AI tools are revolutionizing our approach to customer outreach. In today's fast-paced business landscape, providing exceptional customer support i ...read more
Custom views and ticket types
- I would love the ability to have ticket types and multiple options of custom views for tickets based on the ticket type. We use tickets for proactive work (projects and onboarding) as well as reactive work. I have 3 ticket pipelines and each of these need to see different information. It would be extreamely usefull to to segregate the tickets to suit ...read more
Different thank you pages depending on responses?
- I've created a survey that assigns points depending on dropdown answers chosen. I then have a property that "scores" each respondant through a workflow. Is there a way to automate the thank you page they see depending on this score? Thanks in advance! ...read more

Litteratus on April 18, 2024

How can we send SMS to HubSpot Inbox?

Hi, we are an agency that tries to make it easy for our clients to reach out to us so giving them a phone number they can send texts to is part of what we do. We are currently using a Google Voice number, but we want to know if there is any way to read more

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JAutry on April 18, 2024

customer service

Hi Hubspot, my account was hacked on feb 4rth of 2024 and you automatically upgraded my acount and charged me $2300. I have been trying to work with billing and customer service to no avail. I have emails acknowledging the refund but they state thei read more

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MeesvP on April 18, 2024

Is using the AI chatbot safe to use?

My company uses the chatbot from Hubspot in order to help customers get answers to their questions. We made chatflows to answer many questions, but some questions are redirected to the livechat with a employee, because the chatbot couldnt answer the read more

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Josh

Recognized Expert | Platinum Partner

April 18, 2024

Hi @MeesvP , From my understanding, it will not use the information that your website visitors provide to chat for its own LLM. This chatbot ...read more

BeckaD on April 18, 2024

Shared documents in Portal

I was wondering if it is possible to use the Service Hub portal to securely share documents with customers (think things like contracts and other legal documents that are unique to each customer). It seems like a portal is primarily for tickets, but read more

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r5-ng

Participant

April 18, 2024

+1 this functionality would be great.

Solved

JArnott on April 18, 2024

Calendar meetings connecting to the wrong "new outlook" calendar

Someone PLEASE help me. I am a new hubspot meeting user which I find is great HOWEVER, when trying to sync meetings booked with me with my outlook calendar on my laptop, hubspot is rather syncing with a "new outlook" calendar that I dont even have i read more

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JArnott

Member

April 18, 2024

Can someone from Hubspot please help here?

HWB on April 18, 2024

Chat Icon Incorrectly Displayed

Hi there, I hope you can help. We've used hubspot since our website's inception and all has been great. Just recently though, the chat icon that we display site wide on the bottom left of our pages isn't dispalying correctly or fully. Parts of read more

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PamCotton

Community Manager

April 18, 2024

Hey @HWB , thank you for posting in our Community! Have you made any recent changes to your website or HubSpot settings that might have affe...read more