Service Hub

Top Resources for Service Hub

    • Is there a way to link the comments from the inbox conversation to the associated service ticket notes? Leaving an internal note or comment in one currently does not add a note or comment in the other. ...read more
    • Hi all, We use Hubspot for our Customer Experience team. We would like to have an automated email to be sent to the customer a day after we close the ticket and/or conversation, which is a numeric 1 - 10 "how happy are you with the result of your issue?". Then, if under a certain number, the conversation is reopened and assigned to a senior member of the team. My questions are: 1. How do we design the email template? Where do we find this? ...read more
    • Hello, I would like to know if there is a way to track the First contact resolution rate. I work in customer service and it would be usefull to know how many tickets did we closed by responding only one time to the client. Thank you verry much in advance ! ...read more
    • I have multiple emails linked to a team inbox, and because of this, my team keeps selecting the incorrect sender address, when sending an email. So the email will be coming from Brand A, when I want it to come from Brand B. I've tried to drill the practice of selecting the correct email domain into them, but when they're sending hundreds of emails per-day, they continue to forget. I'm wondering how I can limit their access to certain sender ...read more
    • Hello all, Looking for a way to update a tickets owner to the "Created by User ID" based on the status of the pipeline. E.g. When a ticket progresses to a specific step I want the owner to revert back to the person who created the ticket (will be an internal user but would be good to do this for externals as well). After that I would have additional triggers setup to send that owner an automated email. I can't just specify the user as these ...read more

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PiaViinamäki on March 27, 2024
My HubSpot hosted website has been down for few days now. My domain provider located the issue to HubSpot. How can this be fixed? Thanks in advance!
0 upvote
2 Replies
Member
March 28, 2024
Hi Pam, The website was live and running for some time. Now I'm getting:
Solved
KFrost6 on March 27, 2024
I'm hoping to route tickets for my service organization into the appropriate teams based on the time of the day (e.g. if a ticket comes in after hours, it's routed to the late shift team). However, it appears that there's no out-of-the-box method t read more
Hall of Famer | Partner
March 27, 2024
@KFrost6 your initial question was so well composed, I thought you were already referring to the right feature. In the workflow settings, you...read more
NSegers8 on March 27, 2024
We are setting op the ticketing system and customers have the ability to just mail us. Sometimes we need additional information, is it possible to send a form (Maybe with a parameter in the url) to the client that they can fill in and will be read more
0 upvote
1 Reply
Community Manager
March 27, 2024
Hey @NSegers8 , thank you for posting in our Community! HubSpot allows us to generate unique URLs with parameters that will link the filled-...read more
Leo100 on March 27, 2024
We use the quotes API provided in the hubspot documentation to fetch the list of quotes from the of HubSpot. But in the response we don't get the sales tax , one time cost and discount line items. Do we have any parameters by which we can fetch t read more
0 upvote
1 Reply
Community Manager
March 27, 2024
Hey @Leo100 , thank you for posting in our Community! Please, review the documentation thoroughly to see if there are any parameters or fl...read more
Tideas on March 27, 2024
nm, i figuerd it out, but somehow can't delete this post
1 upvote
1 Reply
Key Advisor | Diamond Partner
March 27, 2024
Hey @Tideas Kindly go through this article and you will understand how you can create a landing page or website page: https://knowledge.hub...read more
FileWaveOps on March 26, 2024
Our support team uses the HubSpot ServiceHub integration for sending workflow notifications directly to a shared mailbox anytime there's an update to a support ticket from our clients. Some examples: when a new ticket is received, customer has re read more
0 upvote
1 Reply
Community Manager
March 27, 2024
Hi @FileWaveOps , I hope that you are well! Great question, thanks for asking the Community! Just to make sure that I understand, when you menti...read more