Service Hub

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    • Is there a way to link the comments from the inbox conversation to the associated service ticket notes? Leaving an internal note or comment in one currently does not add a note or comment in the other. ...read more
    • Hi all, We use Hubspot for our Customer Experience team. We would like to have an automated email to be sent to the customer a day after we close the ticket and/or conversation, which is a numeric 1 - 10 "how happy are you with the result of your issue?". Then, if under a certain number, the conversation is reopened and assigned to a senior member of the team. My questions are: 1. How do we design the email template? Where do we find this? ...read more
    • Hello, I would like to know if there is a way to track the First contact resolution rate. I work in customer service and it would be usefull to know how many tickets did we closed by responding only one time to the client. Thank you verry much in advance ! ...read more
    • I have multiple emails linked to a team inbox, and because of this, my team keeps selecting the incorrect sender address, when sending an email. So the email will be coming from Brand A, when I want it to come from Brand B. I've tried to drill the practice of selecting the correct email domain into them, but when they're sending hundreds of emails per-day, they continue to forget. I'm wondering how I can limit their access to certain sender ...read more
    • Hello all, Looking for a way to update a tickets owner to the "Created by User ID" based on the status of the pipeline. E.g. When a ticket progresses to a specific step I want the owner to revert back to the person who created the ticket (will be an internal user but would be good to do this for externals as well). After that I would have additional triggers setup to send that owner an automated email. I can't just specify the user as these ...read more

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rockzau on March 28, 2024
It is possible to route a chatbot to a livechat. How do I set that up. We want to route the chats to specific teams based on the type of issues that our client has, ex: payment issues, booking issues, transportation questions, etc. How do I set thi read more
SarahHerbage on March 28, 2024
I would love the ability to have ticket types and multiple options of custom views for tickets based on the ticket type. We use tickets for proactive work (projects and onboarding) as well as reactive work. I have 3 ticket pipelines and each of thes read more
Hall of Famer | Partner
March 28, 2024
Hi @SarahHerbage , If you're referring to the left ticket sidebar, then this can be achieved with conditional sections: https://knowledge.hub...read more
Jna419 on March 28, 2024
How do i adjust my alignment so my submit button is aligned with my questions? This is kinda what it looks like ____-. The last one isnt in line with the others.
0 upvote
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Solved
skylightipv on March 28, 2024
Hi, In settings I can go to my customer portal and edit the colouring of my Ticket Listing and Detail page. But how do I edit the Create Ticket page so that I have more than these four fields? It's hardly useful for a user to create a ticket i read more
0 upvote
2 Replies
Contributor
March 28, 2024
Thank you!!
PiaViinamäki on March 27, 2024
My HubSpot hosted website has been down for few days now. My domain provider located the issue to HubSpot. How can this be fixed? Thanks in advance!
0 upvote
6 Replies
Member
March 28, 2024
Hi, Now the site is back up with all browsers and devices! I have no idea what happened but I'm glad it's back. Thanks again for support. Pia
Solved
KFrost6 on March 27, 2024
I'm hoping to route tickets for my service organization into the appropriate teams based on the time of the day (e.g. if a ticket comes in after hours, it's routed to the late shift team). However, it appears that there's no out-of-the-box method t read more
Hall of Famer | Partner
March 27, 2024
@KFrost6 your initial question was so well composed, I thought you were already referring to the right feature. In the workflow settings, you...read more