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Feedback Survey reports with links to specific contact records
- Hi! Is it possible to create a table report about who responded and how (with links to specific contact records)? The default Feedback Survey reports show a pie chart with answers to each question, e.g., "Are you happy with the help provided?" with 3 responses - Yes, No, Neutral. However, when you click on the specific section, a table pops up showing more details but is not showing specific contact records that made these responses (w ...read more
Dropdown Tool
- Hi, I'm just wondering if there's a tool which will allow me to hide content then when clicking on the subject it will drop down the content? The article I'm writing is very lengthy so I'm just trying to shorten it a little. ...read more
Prioritizing conversations
- Hi all, Any tips on how to prioritise incoming mails in the conversations window? assign higher priority to premium clients? Automic assign a user to a certain mail from a client? assign a task if conversation is open for more then 2 days? How do we manage this? How can we automate this? Many thanks ...read more
Automatic deal association to ticket
- Does anyone know of a way to automatically associate a deal to a ticket? Specifically, if the contact has a deal associated to it, is there a way to copy that association onto the ticket for that contact? Thanks! ...read more
Contacts directly to a list
- Hello, I have two doubts...; How can I make it so that every time someone registers for my event, they go directly to a specific list and not just to all my contacts? In the same way, how can I do so that each person who registers, gets on the list with a specific business (whether they are interested or not). Thank you in advance ...read more

Xhana on March 22, 2023

Dears, The email registered in this account is accidentally registered as an extra email also in another account. Can you please guide me how to remove it from the other account? Thank you!

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tZhou6 on March 22, 2023

free/starter version for call transcription and view

Hi community, I would like to know if I use the free/starter version of Hubspot integrated with softphone tools such as Aircall or Justcall, is the call transcription available for me?

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tZhou6 on March 22, 2023

Is there a Knowledge base just for agents for better and quicker answer for the his/her customers?

Hi guys，I'm new to HubSpot. It seems the knowledge base function is just for customers right? I would like to know is there a Knowledge base just for agents for better and quicker answer for the his/her customers? If yes, in which version of HubSpot read more

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OllyLD on March 21, 2023

Feedback Survey Not Sending

Hi All, So setting up automation in last few days this worked well but all of a sudden no changes were made but the surveys do not work. To explain how we have this set up: So we have Support Pipeline, and a Feedback NL and Feedback UK Pi read more

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jolle

Key Advisor | Platinum Partner

March 21, 2023

Hey @OllyLD , thanks for reaching out! This is super weird. Looking at the HubSpot Knowledge Base article on support surveys , there's some f...read more

TKG_Pete on March 21, 2023

Users unable to add comment or send email

We have some users who are unable to add comment or send email in the conversations section of hubspot. One user is able to add a comment when using one PC but not on the other. Both using Chrome. Another user unable to send email from conversat read more

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EKaczmarek

Member

March 22, 2023

I had the same problem. In Firmao CRM, which we use now, everything works flawlessly.

IT-Services-GMC on March 21, 2023

After Hosting Change, Inbound Email Broken

We've recently changed our hosting setup and after that, we no longer get inbound mail to Hubspot. We still get tickets created if we use the forms, but we can't have a conversation back and forth about it. Please help.

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MiaSrebrnjak

Community Manager

March 22, 2023

Hi @IT-Services-GMC , Thank you for reaching out to the Community! The Conversations tool only supports inboxes that are hosted with Offic...read more