Service Hub Onboarding

Currently, on our company workflow, we need to close the conversation when the ticket is set to Closed. If the user sends a new message, a NEW ticket must be opened, with a new ID and everything. Is there any way of making this work? I tried an auto read more

Contactez votre gestionnaire de compte afin de modifier votre pays. Comment on change , le support n'est meme pas au courant Hallucinant

Hello, My company is looking into incorporating HubSpot's Customer Portal function to be embedded into our support site. We currently use HubSpot forms to allow customers to submit support tickets to us which we then use the Help Desk featu read more

I get the following trying to connect my personal email: Error Server Error: Unable to create inbox. I am manually logging into the webmail with the credentials and they work. I am using the same imap and smtp settings that my client uses and th read more

I was struggling with connecting my inbox to Hubspot. I had been dealing with support AI bots, poring over documentation for many hours. I finally was connected to a human in the support group, Dana Aldana. We were going through the issue when read more

Hi I am abduselam.

I’m trying to build visibility into active services per client — for example, SEO, Paid Ads, Website Maintenance, etc. I’ve read that some companies create a custom object in HubSpot called “Service” or “Project.” Each service record can then b read more

In order to create a Help desk space, it's required to connect a hubspot team. In connecting a team, only tickets assigned to that team will show up in that Help desk space. What I'm confused about is why there's an "Unassigned" view in a Help read more

We recently started using Hubspot, and we have Facebook Messenger linked. I have noticed that every time a new lead comes in via messenger that 2 contact records are created for the same person. One is shown to have been created by the following read more

My certificate won't load

Hi everyone, I’m trying to build a clean report that shows each product a company has and the MRR for that product. Onboading team fills out these properties on the time of onboarding. Here’s my current setup on the Company object: Product (mu read more

We have Service Hub as part of our bundle now. We are spinning up a CS internal team and my initial solution was to create new pipeline in Sales Hub for account management. Working with that team lead, Sales closed won deals would add the company read more