Hi, I'm trying to set up a support pipeline view so that all agents see the same views, with the same filters on them. I can save the view and then they add it to their pipeline board but I'm looking for a way that I can set it up as an adm read more
Is it possible to create multiple ticket templates? For example, I want a ticket template for Onboarding and a ticket template for Support. Each to have their own properties, each being assigned to their own pipeline. Is this possible??
I am in need to add a list of information like a table for a ticket. The exact requirement is: We take "Travel Fund request" and create one Ticket for such request. This request can have a list of estimated expense proofs. Hence we are in need read more
Hello I have a question. Free plan and in use Is it possible to cancel the duplicate check of the email address? This is because I want to register the same email address as a separate record for various reasons.
Hello, I am using HubSpot forms on my WordPress website. However, as you can see on this link https://www.hotelieracademy.gr/epikoinwnia-hotels/ when accessing from a mobile device, the Captcha image never appears. I understand that it is not read more
Hi, We are in the process of migrating to Hubspot. One of our existing workflows is: 1) Once we have responded to a customer, we will wait 24 hours before sending them a follow up, asking if anything is outstanding and letting them know that if we read more
Good Afternoon, I was wondering if anyone has any presentation/onboarding resources to deliver to a small service team. We have moved from ZenDesk and have been using HS for Sales/Marketing but have now moved Service Hub over. Just wondere read more
We are moving from Zendesk and currently have all users assigned to the same outbound phone number. This is ideal because then all clients have the same number for our support line, business cards are simpler, etc. I'm not seeing a way to do this in read more
Hello community! We are new to using service hub in a more professional way. On my way there, I struggle with our ticketing. Before I get there, here a little background information: We are currently not separating between company and contact, sin read more
Hi all looking for some help integrating the Service CMS to my existing hosted E com website. I see the hubspot app is installed on the dashboard of my site but when I try to onboard it I get the following error Error Code: 100.7 - Error Message read more