Service Hub Onboarding

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JKElwell on May 20, 2025
Hi, We currently use Marketing and operations hub and are considering moving to service hub as well. I am looking for recomendations for an onboarding partner that would be a great fit for us. Our challenge in the past with partners is that we are read more
0 upvote
1 Reply
Recognized Expert | Diamond Partner
May 20, 2025 16:37
Hi @JKElwell , There are a ton of great agencies in the Partner network ! You can use the filters on the left side to get more specific as to...read more
PvPHS on May 15, 2025
Hi, We are looking into the routing functionality in the Helpdesk from Hubspot. ( Route tickets in help desk based on agent skills ) We want the routing to kick-off once ticket get to a specified pipeline status. So, not when a new ticket is cre read more
0 upvote
1 Reply
Community Manager
May 15, 2025 16:16
Hey @PvPHS 👋 Thanks for the well-thought-out suggestion. We are limited to the options listed in the documentation . For feature suggestion...read more
Solved
SShahriari on May 11, 2025
I signed up for HubSpot using my new work email and purchased a subscription. Later, I realized I needed to be invited to my company's CRM with the same email. Now, I can't access the company CRM because it logs into the account I created. Since read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
May 11, 2025 23:52
Hi @SShahriari , If you're using the same email address for the account that you created and for the one provisioned by your employer, you can...read more
Solved
BFlory on April 29, 2025
Hello Community, we are currently trying out the Service Hub Professional. Especially with the AI chatbot we are looking for a way to implement it on our website. Which code or app do we have to install on our webiste in order for the chat windo read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
April 29, 2025 12:58
Hi @BFlory , The HubSpot tracking code should suffice: https://knowledge.hubspot.com/reports/install-the-hubspot-tracking-code You can...read more
Solved
SLin9 on April 14, 2025
I just switched to a new phone and looking for a place to scan QR code for 3rd party Authenticator for set up. Anyone knows where I can generate or find the QR code?
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
April 14, 2025 01:54
Hi @SLin9 , Under Settings > General > Security 🙂 https://knowledge.hubspot.com/account-security/set-up-two-factor-authentication-fo...read more
Solved
PvPHS on April 11, 2025
Hi, We were notified about the migration to the new hubspot pricing model. However, we are not sure how this will impact us in the feature. We have quite a large pool of people that do not edit data or use functionality of Hubspotn other than th read more
0 upvote
2 Replies
Accepted solution
Community Manager
April 11, 2025 17:44
Hi @PvanPutten ! Welcome to the Community-- happy to have you here 😊 A user without a Core seat would not be able to make any edits in your...read more
CJworldfxclub on April 10, 2025
Hi if a user on a free version is unable to signup/login due to not receiving otp emails , however the email is working fine . How can he contact the support team ? . As i can check even posting in community section needs a login .
0 upvote
2 Replies
Community Manager
April 10, 2025 10:00
Hi @CJworldfxclub , Thanks for reaching out to the Community! It was appearing as a bounce in our system, and I have now unbounced it....read more
IT-Mente on April 01, 2025
Hi team, When I had the 5-user limit (core-seat-based) on the free account, I had previously successfully imported (Added) 10 users from an Excel file after the 5 users, but the users were automatically set with the view-only seats type after addin read more
0 upvote
2 Replies
Member
April 03, 2025 05:15
I agree, but when I created this account, the limit was five.
Solved
ktk0885 on March 15, 2025
I would like to be able to be able to select the Deal object to represent our accounts and a custom property (CSM Owner) to represent CSM assignment. I could make a case to transition CSM assignment to the Company object, but I would still want th read more
0 upvote
2 Replies
Accepted solution
Recognized Expert
March 16, 2025 05:54
Hi @ktk0885 You just have to create a HubSpot user property at company level and call it CSM owner. You can then select that in the setup ...read more
PThomas02 on February 15, 2025
One of my staff connected our domain to his account. He then removed it and even deleted the account. I still couldn't connect my domain to hubspot. Getting "This domain was added by another HubSpot customer." I deleted all DNS entries from my D read more
0 upvote
1 Reply
Top Contributor
February 16, 2025 05:59
Hi, Could you check if the account has been deactivated (not deleted)...as deactivting may cause it to not be completely deleted. Hope this h...read more
Solved
EMalanos on February 07, 2025
I have been a Hubspot customer since 2019. We spoke to our customer success agent at the end of last summer during our renewal time and they assured us that our current access structure, i/e users and priviledges would not be imapcted by the turn ov read more
2 upvotes
2 Replies
Accepted solution
Hall of Famer
February 07, 2025 10:52
@EMalanos I'm very sorry to hear that this happened, it shouldn't have caused a disruption to your team like this. To avoid disruption, it is likel...read more
Solved
DBertran on February 06, 2025
I cannot syncronice my email account with my Macbook
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
February 06, 2025 05:05
Hi @DBertran , Could you please provide a bit more detail as to what exactly you're trying to do? Are you trying to setup your inbox on your M...read more
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