I am trying to recreate forms we currently use for our customers to fill out which will create tickets. It looks like the only way for me to do this is to use the required Ticket Property fields "Subject and Content" These are two fields that m read more

So we're just getting started with Service Hub, and I was pretty excited about the Help Desk (all it's weird little organisational flaws aside). We've linked two forms to the help desk, but I've been told that at no point does a customer reply actua read more

Hi, We want to be able to integrate a Hubspot-form to Zendesk and want an attachement to come through. We have tried to use Zapier but can't find a way to get the attachements to come through. Help anyone? 🙏

Hey friends! I'm working on a migration project to get completely off of Churnzero and onto Service Hub. I haven't been able to find any real documentation online and was curious if anyone here has moved from Churnzero onto Service Hub. What are th read more

I would like to improve service processes, and leverage HubSpot's reporting capabilities to continuously improve customer service performance Any insights, strategies, or case studies to share on optimizing service goals within the HubSpot platf read more

How do I remove <noreply@hubspotservicehub.com> from emails and replace with our own email address?

Hello- We are launching hubspot for quoting and we are loading all of our products to hubspot. We we would love to be able to give our custoemrs access to our pricing through the customer portal as well as allow them to track their orders(note - read more

Hi, I'm trying to set up a support pipeline view so that all agents see the same views, with the same filters on them. I can save the view and then they add it to their pipeline board but I'm looking for a way that I can set it up as an adm read more

Hi, We are in the process of migrating to Hubspot. One of our existing workflows is: 1) Once we have responded to a customer, we will wait 24 hours before sending them a follow up, asking if anything is outstanding and letting them know that if we read more

We are moving from Zendesk and currently have all users assigned to the same outbound phone number. This is ideal because then all clients have the same number for our support line, business cards are simpler, etc. I'm not seeing a way to do this in read more

Hi HubSpot community, I am in charge of the customer success strategy of a company that uses both marketing and service hubs professional. However, it seems we are having misunderstandings with our agency and I would like to clarify somethin read more

Hi, I am working with Tickets in Hubspot, and I need to create a ShortCut Story (ShortCut is similar to Asana, Clickup, etc) from a ticket. Unfortunately the inline images are provided to Zapier in the description field with a [CID:image001.png@### read more