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Service Hub Onboarding

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Dna90 le Janvier 10, 2024

SMS opt-ins and opt-outs

Hey community members:) Can anyone suggest what's the recommended approach for managing SMS opt-ins and opt-outs within HubSpot? Thanks

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karstenkoehler

Au panthéon de la communauté | Partenaire solutions

Janvier 10, 2024 01:43

Hi @Dna90 , Your guiding resource here should be this page: https://knowledge.hubspot.com/messaging/collect-and-manage-consent-to-send-sms-me...Lire la suite

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GGBEN le Février 22, 2023

Connect a ticket to a company from conversation

Hello community! We are new to using service hub in a more professional way. On my way there, I struggle with our ticketing. Before I get there, here a little background information: We are currently not separating between company and contact, sin Lire la suite

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karstenkoehler

Au panthéon de la communauté | Partenaire solutions

Février 23, 2023 00:47

Hi @GGBEN , @GGBEN wrote: Can creat tickets from conversations and assign them to companies? Yes, if you have a conversation without...Lire la suite

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LPedahzur le Mai 05, 2022

Adding conversation title to a ticket created through custom workflow

We have a couple of shared inboxes and they are used for various communications, only one of which is client support. We therefore don't want to have a ticket created for each email, but only for emails where the associated contact has a certai Lire la suite

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karstenkoehler

Au panthéon de la communauté | Partenaire solutions

Mai 06, 2022 00:37

Hi @LPedahzur , To confirm, you're using a conversations-based workflow to enroll conversations which are associated to contacts matching cert...Lire la suite

CHimmi le Décembre 15, 2021

Tickets or Conversations ? When to use them

Hello there ! In this video, we are going to outline the best practices in relation to the following HubSpot Service Hub tools: conversations, inbox and tickets. In the video, we discuss: 0:15 : Difference between convers Lire la suite

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