Hello community! We are new to using service hub in a more professional way. On my way there, I struggle with our ticketing. Before I get there, here a little background information: We are currently not separating between company and contact, sin read more
We have a couple of shared inboxes and they are used for various communications, only one of which is client support. We therefore don't want to have a ticket created for each email, but only for emails where the associated contact has a certai read more
Hi @LPedahzur ,
To confirm, you're using a conversations-based workflow to enroll conversations which are associated to contacts matching cert...read more
Hello there !
In this video, we are going to outline the best practices in relation to the following HubSpot Service Hub tools: conversations, inbox and tickets.
In the video, we discuss:
0:15 : Difference between convers read more