Service Hub Onboarding

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Solved
GGBEN on February 22, 2023
Connect a ticket to a company from conversation
Hello community! We are new to using service hub in a more professional way. On my way there, I struggle with our ticketing. Before I get there, here a little background information: We are currently not separating between company and contact, sin read more
Reply Conversations Tickets
0 upvote
1 Reply
Accepted solution
karstenkoehler
Hall of Famer | Partner
February 23, 2023 00:47
Hi @GGBEN , @GGBEN wrote: Can creat tickets from conversations and assign them to companies? Yes, if you have a conversation without...read more
Solved
LPedahzur on May 05, 2022
Adding conversation title to a ticket created through custom workflow
We have a couple of shared inboxes and they are used for various communications, only one of which is client support. We therefore don't want to have a ticket created for each email, but only for emails where the associated contact has a certai read more
Reply Conversations Tickets Workaround Workflows
0 upvote
4 Replies
Accepted solution
karstenkoehler
Hall of Famer | Partner
May 06, 2022 00:37
Hi @LPedahzur , To confirm, you're using a conversations-based workflow to enroll conversations which are associated to contacts matching cert...read more
CHimmi on December 15, 2021
Tickets or Conversations ? When to use them
Hello there ! In this video, we are going to outline the best practices in relation to the following HubSpot Service Hub tools: conversations, inbox and tickets. In the video, we discuss: 0:15 : Difference between convers read more
Reply Conversations Service Tickets
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