Workflow automation delay

[JDuPlessis3]

Good day

I want to find out if you would be able to assist, there is a 10 - 20 min delay in the automation of our workflows, is there a way to resolve this and make it quicker?

Let me know.

Thank you

[karstenkoehler]

Hi @JDuPlessis3,

Can you share a bit more context? What exactly is being delayed? What's the goal of the workflow and what are the steps in the workflow?

A 10-20 minute delay would be unusually long. Portals can slow down with hundreds of workflows and hundreds of thousands of contacts – is that the case for you?

Best regards

[JDuPlessis3]

Hi Karsten

It is a big workflow but there are multiple workflows that is taking some time to process the information. 

So I Just wanted to know if that is the reason for the delay in the information going through the workflow of so? or if Is there a way to make the process quicker?

Thank you

[karstenkoehler]

Hi @JDuPlessis3,

Thanks for sharing this. To help you, I would still need answers to each of the questions from my first post:

• What exactly is being delayed? Is the entire workflow slow?
• What's the goal of the workflow and what are the steps in the workflow? What type of actions did you include?
• Portals can slow down with hundreds of workflows and hundreds of thousands of contacts – is that the case for you? How many workflow and contacts are you working with?

Best regards

[JDuPlessis3]

Hi,

to answer your questions:

1. The information that copies the properties from another property and the sending internal mail the automation of the steps in the workflow when what is triggered is slow.

2. We have a trigger to copy the information for example company name and contact name to the custom object when it is created or so and to check if there is no information to send an internal email and so, that is the delay, even if you enroll into another workflow it takes time to process. 

3. Yes we have about 45 000 contacts and about 15 000 companies. I guess as I understand your point 3 it can be the reason for the slow automation. 

I just wanted to know if there was a way around the lag to time in the workflow, .

Thank you

[karstenkoehler]

Hi @JDuPlessis3,

Thank you for this. 45,000 contacts are not enough to substantially slow down a workflow. That shouldn't be the issue. From what you've explained, unless there are actual delays built into the workflow (or webhooks), the workflows should be faster.

Since you're on a paid subscription, I'd recommend to reach out to HubSpot technical support for investigation.

Best regards!

[JDuPlessis3 · Accepted solution]

Thank you for all the assistance and feedback. 

I will reach out to the technical support.

Thank you