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Service Hub Onboarding

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Tickets or Conversations ? When to use them

Hello there !

In this video, we are going to outline the best practices in relation to the following HubSpot Service Hub tools: conversations, inbox and tickets.

In the video, we discuss:

0:15 : Difference between conversations and tickets

0:20 : Tickets overview

0:50 : Conversations inbox overview

2:50 : How to automatically create ticket for each queries arriving in conversations inbox

3:15 : Creation of more than 1 inbox if needed

Click here to create tickets.
Click here to set up your conversations inbox.

Additional resources in relation to this topic:

Knowledge base article: Customize ticket pipelines and statuses
Knowledge base article: A guide to the conversations inbox

Let us know in the comment if you are using the conversations inbox and what are the different channels you use the most ?

Conversations Service Tickets

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