Service Hub Onboarding

CHimmi
HubSpot Moderator
HubSpot Moderator

Tickets or Conversations ? When to use them

Hello there !

 

In this video, we are going to outline the best practices in relation to the following HubSpot Service Hub tools: conversations, inbox and tickets.

 

In the video, we discuss:

0:15 : Difference between conversations and tickets 

0:20 : Tickets overview 

0:50 : Conversations inbox overview 

2:50 : How to automatically create ticket for each queries arriving in conversations inbox 

3:15 : Creation of more than 1 inbox if needed

 

 

Click here to create tickets.
Click here to set up your conversations inbox.

 

Additional resources in relation to this topic:


Let us know in the comment if you are using the conversations inbox and what are the different channels you use the most ? 

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