Service Hub Pro - Onboarding step 4 : Measure customer satisfaction
Hi there and welcome to step 4 of our Community-enabled onboarding program.
If you missed the last step, it is available here.
In this video, we are going to discuss customer satisfaction and we will see how to create a feedback survey. Surveys help you gather focused insights from masses of people, whether those people are customers, employees, or an entire target market.
We will review:
0:20 : Feedback surveys
0:43 : The different types of customer survey
1:38 : Creation of mini workflows in the survey editor to follow-up with happy or unhappy customer