Service Hub Pro - Onboarding step 2 : Set up your customer service strategy

[CHimmi]

Hi there and welcome into step 2 of our Community-enabled onboarding program.

If you missed the first step, it is available here.

After having completed the first set-up tasks, we will be discussing the main functionalities of the Service Hub. 

Find out which tool will provide the most value to your business and leverage its capabilities through automation and powerful segmentation. 

In the next video, we will review:

0:34 Check-in on completed tasks

0:58 Introduction to conversations

1:21 Introduction to tickets

1:51 Tips on what to begin with

2:20 Case scenarios on ticket automation

Access your tickets pipeline here.

Links to the content mentioned in the video:

• Tickets or Conversations ? When to use them
• Service Pipeline Automation best practices ?

The next video about giving your leads and customers the tools to become autonomous is available here.

We would love to know what are going to be your customer strategy and first priorities with your new Service Hub Professional. Feel free to share in the comments below!