Service Hub Onboarding

skylightipv
Contributor

Portal / KB menu page

SOLVE

Due to the problem of the knowledge base not permitting SSO at the parent level we need to find a way of hosting a private page which can trigger the SSO login.  It only needs to be a page with two menu links - Portal and KB.

 

We don't want the user to go to the KB index page and not see any articles because SSO hasn't been triggered.

 

Does anyone have any suggestions?

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1 Accepted solution
Jnix284
Solution
Hall of Famer | Elite Partner
Hall of Famer | Elite Partner

Portal / KB menu page

SOLVE

@skylightipv to use SSO for a landing page would require CMS Enterprise to leverage Memberships - otherwise, I would suggest adding a non-SSO article to your KB that has instructions to "login" and that article can have the links you need to trigger SSO and access the full KB.

 


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin

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4 Replies 4
skylightipv
Contributor

Portal / KB menu page

SOLVE

Thanks @PamCotton  @Jnix284 for replying.

 

I did think of using a landing page as a menu but in the settings it looks like you cannot control audience access using SSO but only with a simple password.  Maybe I can use some javascript to trigger the SSO.  

 

We've got the SSO working but if the user navigates to the KB index page then they don't see any articles as they're not logged in.  

 

We're on the Professional package as Enterprise is too expensive.

 

0 Upvotes
Jnix284
Solution
Hall of Famer | Elite Partner
Hall of Famer | Elite Partner

Portal / KB menu page

SOLVE

@skylightipv to use SSO for a landing page would require CMS Enterprise to leverage Memberships - otherwise, I would suggest adding a non-SSO article to your KB that has instructions to "login" and that article can have the links you need to trigger SSO and access the full KB.

 


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin

PamCotton
Community Manager
Community Manager

Portal / KB menu page

SOLVE

Hey @skylightipv, thank you for posting in our Community!

 

To address the issue of SSO integration at the parent level, I propose creating a standalone landing page or menu page that serves as a gateway to both the Portal and Knowledge Base (KB) sections.

 

For example develop a simple landing page hosted separately from the knowledge base. This landing page will feature two prominent menu links: one leading to the Portal and the other to the KB section.

 

To our top experts @Jnix284 and @Mike_Eastwood do you have any recommendations for @skylightipv?

 

Thank you,

Pam

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Jnix284
Hall of Famer | Elite Partner
Hall of Famer | Elite Partner

Portal / KB menu page

SOLVE

Thanks for the tag @PamCotton, happy to help!

 

@skylightipv I think Pam's idea could get you close, if you create a landing page that requires SSO access to be triggered and then after login, redirects to the index page of the KB - are you having trouble with the SSO part on the simple page? the redirect part? or creating the layout of the page?

 

if your entire KB requires login, you could build out a member portal (CMS Hub Enterprise) that pulls in the KB and bypasses the index page altogether.


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin

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