I was struggling with connecting my inbox to Hubspot. I had been dealing with support AI bots, poring over documentation for many hours. I finally was connected to a human in the support group, Dana Aldana.
We were going through the issue when I had to leave for an appointment, expecting that I would have to go through the whole rigamarole when I got back.
After my meeting, I was astounded to see an email from Dana. Not only did she continue the conversation, she took the initiative and researched the issue, giving me several possibilities.
Of course, it came down to me making a typo that my browser kept repeating (.cm, rather than .com) after I made the entry once in error. (I couldn't see the error because the string was longer than the visible portion of the fied, so I wasn't a complete **bleep**).
She went so far as to look at the errors that were coming back from my servers and preparing to escalate the issue to network engineering.
I have built and run customer service and sales centers throughout my career. This is in the top .1% of all support interactions I have ever seen. If she were working for me, I would immediately promote her to training.
This is a great story and nice to read Good support still matters even with all the bots and website guides It shows how helpful a real person can be when things get stuck Moments like this build real trust in a company
