Email to case for Service Hub Inbox

[AMaree101]

Hi, 

I would like to be able to connect a support email address to my service hub inbox. So that when a user sends an email to an external email address, it flows into the support inbox, anyone know how to do this?

[AMaree101]

Thank you very much @ Karsten Kohler 😊

[karstenkoehler · Accepted solution]

Hi @AMaree101,

First, you would connect this email address with HubSpot by following these steps: https://knowledge.hubspot.com/inbox/connect-channels-to-the-conversations-inbox#connect-and-customiz...

You can then configure your conversations inbox to automatically create tickets from incoming messages: https://knowledge.hubspot.com/tickets/create-tickets#create-tickets-in-your-conversations-inbox

Let me know if you have any follow-up questions!