"Something went wrong" when uploading contactsSOLVE
Feb 1, 2017 12:07 PM
When I try to upload contacts I get an error page saying "something went wrong". This happens on the Import Details page.
I can upload companies without an issue, but we have too many contacts to manually enter. Please help!
Solved! Go to Solution.
Feb 2, 2017 3:45 PM
Welcome to the Hubspot Community and thank you for your question!
I have found that users see a "Something went wrong" error message during the import process when a file is incorrectly encoded. While it might be a CSV, it might not be encoded in UTF-8. Would it be possible for you to put all of the current CSV data into a Google Sheet, and then export that Google Sheet as a CSV? The encoding from Google Sheets often resolves many of these issues. If that doesn't work, can you please private message me a link to the CSV that you're trying to import so that I can make sure that the formatting is okay?