Sales Integrations

JFox2
Member

cursor jumping around when composing email

SOLVE

Hello,    We've been having this same issue for some time

When the HubSpot Sales window is open and we start writing, the cursor immediately jumps to the bottom of the email.

If i untick the track option its stops. This happens in web mail as well as my local install of outlook.

 

is there a know fix for this issue?

 

Thanks

 

1 Accepted solution
DianaGomez
Solution
Community Manager
Community Manager

cursor jumping around when composing email

SOLVE

Hi @JFox2

 

Thank you for reaching out to the Community!

 

The problem with the cursor jumps in Outlook when using the sales add-in is a known issue with the Office 365 add-in. It happens because of the way email tracking works in the Office 365 add-in:

  • When a user loads the Add-In with tracking enabled, we insert the tracking pixel at the bottom of the email's body.
  • This moves the cursor to the bottom of the email's body as well.

The Office API does not currently allow developers to return the cursor to its previous position. In other words, this is a bug from Microsoft's side and HubSpot doesn't have control over that.

 

Can you try turning off tracking and logging in the add-in settings and only check the log and track boxes when you're done typing to see if that will help?

 

Thanks,

Diana

 


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2 Replies 2
luke-deep-space
Member

cursor jumping around when composing email

SOLVE

Incredibly annoying. Hubspot should try and come up with an inventive solution here.

0 Upvotes
DianaGomez
Solution
Community Manager
Community Manager

cursor jumping around when composing email

SOLVE

Hi @JFox2

 

Thank you for reaching out to the Community!

 

The problem with the cursor jumps in Outlook when using the sales add-in is a known issue with the Office 365 add-in. It happens because of the way email tracking works in the Office 365 add-in:

  • When a user loads the Add-In with tracking enabled, we insert the tracking pixel at the bottom of the email's body.
  • This moves the cursor to the bottom of the email's body as well.

The Office API does not currently allow developers to return the cursor to its previous position. In other words, this is a bug from Microsoft's side and HubSpot doesn't have control over that.

 

Can you try turning off tracking and logging in the add-in settings and only check the log and track boxes when you're done typing to see if that will help?

 

Thanks,

Diana

 


¿Sabías que la Comunidad está disponible en Español?
¡Participa hoy en conversaciones en el idioma de tu preferencia,cambiando el idioma en tus configuraciones!

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


0 Upvotes