Sales Integrations

NJJJ
Member

Zoom Phone Integrations

Hi, can someone help me here? I tried reaching out to technical support but due to a free subscription, they cannot assist or help me with this.  So we managed to follow the process and integrate the zoom phone with our Hubspot, however, during the test Zoom Phone shows as one of the providers but whenever we use the zoom phone it says calling and the call will be dropped after a second. It was confirmed as well with the internal team that no calls were received on the recipient's number. Please see what it looks like. 

 

During the test, calling one of our team

ReWatch Portal.png

 

And then seconds after it will be dropped

Capture.PNG


By the way, I go through all the testing with zoom support.

 

Please let us know if there are still pre-requisites needed to be done.

 

Thanks!

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6 Replies 6
kvonloesecke
Community Manager
Community Manager

Zoom Phone Integrations

Hi @NJJJ,

 

Thanks for reaching out!

 

When a call drops, this is likely due to a network issue as mentioned in this help article by Zoom. 

Are you seeing an error code? If so, have you taken a look at this Zoom support guide on error codes from Zoom and how to solve them?

 

Thank you,

Kristen


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NJJJ
Member

Zoom Phone Integrations

Thanks for the feedback, but it is sure not disconnected nor dropped
because this was tested out a couple of times, including today, and it is
still the same. That is the problem because there is no error code showing
as well if there were as per zoom they could extend the assistance --- the
drop seems off plus if HubSpot calls zoom phone doesn't do the same thing
check out the photo.

Thanks.
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kvonloesecke
Community Manager
Community Manager

Zoom Phone Integrations

Hi @NJJJ,

 

You're very welcome!

 

The Zoom Phone Integration is built and supported by Zoom so I don't have many details on the specifics or troubleshooting steps I'm afraid, but I would recommend testing out your internet speed and web browser as those could be a factor. 

 

If this issue persists, I would encourage you to reach back out to Zoom Support as they are the support contact for the Zoom Phone Integration.  

 

Thank you,

Kristen 


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NJJJ
Member

Zoom Phone Integrations

Kristen,

Thanks for trying. Never mind about the dropped just take a look at this
photo. Hubspot status calling but in the zoom phone, it is not in sync.

Any thoughts?

[image: 1.png]
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kvonloesecke
Community Manager
Community Manager

Zoom Phone Integrations

Hi @NJJJ,

 

Can you please try to add the image to your post by clicking on the camera icon? It looks like it didn't come through as I only see "[image: 1.png]" in your post.

 

Thank you!

 

Best,

Kristen


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NJJJ
Member

Zoom Phone Integrations

Kirsten,

 

sure, please see the photo below. As you can see while it says calling in Hubspot it doesn't do the same in the zoom phone also even if it says calling the recipient (one of my colleagues) didn't actually receive any call nor missed call. Thanks!

 

ThanksReWatch Portal.png

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