Wordpress integration overwrites data
We have a Wordpress website that delivers quotes from an initial enquiry form which presents results.
This form submission then posts to Hubspot sales and creates a record.
From the result the user selects one and then is required to submit further details.
This information then posts and amends the previous record.
Now that part is all straightforward and the customer's requirements can be added to a deal and dealt with.
The problem we have come across is that the same customer can request another set of results in a separate instance that they require in addition to their 1st request.
In an ideal world we'd have another instance created, but what the wordpress plugin does, is then overwrites the 1st set of data with the customer's new request.
This can be very confusing if the customer does multiple requests in a short time span.
Can anyone think of a solution that could help make this less confusing?