Wordpress Plugin Reduces Site Performance

dawngribble
Contributor

I've had to uninstall the Hubspot Wordpress Plug-in from my website as it was responsible for a 20% reduction in performance. 

 

The forms work, but now I no longer have access to the Cookies notification and Live Chat options. Please see the performance reports here Website Performance

 

56 Replies 56
torsteino
Participant
@PamCotton - That is true, and thats the reason I have not ditched hubspot. But - the thing is, A LOT of people will just see the page speed score (or similar), without noticing that it really seems worse than it really is, and that makes it a very real problem.
upsangel
Participant
+1
I hv ditched HS plugin due to its bulky and dragging.
But I don't blame them, as I am using it for free. Similar story happens to Facebook embedded js and Wordpress' famous Jetpack.

I like hubspot as a CRM, hereby below my way of walking around:

I use Contact Form 7 instead of Hubspot form. Then I use API like zappier to sync CF7 - Google Sheet - Hutspot.

I use Popup Maker to create pop up.

I only deploy Hubspot chat on some critical pages.

Forget about the HS analytics, u will find other alternaive.

The key is: DON'T INSERT THE HS CODE ON EVERY PAGES unless necessary.
0 Upvotes
dawngribble
Contributor

Unfortunately, as this issue has still not been resolved (and doesn't look like it will be any time soon) I will be cancelling my Hubspot accounts and user services that don't knacker my website.

0 Upvotes
PamCotton
Community Manager

Hello @dawngribble,

 

 I would like to apologize for the frustrations, data issues, and business impact this has caused. Also wanted to mention that as much as I am advocating this in my end, our team is currently working on this, and we will be updating this thread as more information comes along.

If you would like to discuss more about your cancelation, your account manager would be able to assist you further with your request. 

 

Kindly,

Pam

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RagingBull
Participant

Thank you for working on this Pam. I to have the same issues. Page loads are terrible on one of my client sites. Uninstall Hubspot - all fixed. Please keep us posted. 

0 Upvotes
Chesterblue
Member
Until now there is still no concrete timeline on resolving the chatbot issue. Frustrated. It also causing our website image loading twice. I regret recommending HubSpot to our internal team, our clients and our clients as this significant issue hampered the efforts from our development team on optimising the website speed and our clients really think that we are not professional on the web technology.
ziadi
Contributor

Hi @PamCotton,


Thanks for the updates, while we don't use Wordpress plugins (we use Hubspot CMS).. we also get similiar issues with the analytics code. This is interesting topic. Looking forward to hearing some updates. 

GilesTaylor
Member

Pagespeed has a massive effect on Google Ads Quality Score and conversions. Hubspot is dragging its heels. 

wbrooseboom
Participant

Hello Cruisegear, 

 

Could you maybe explain how you were able to add the chat (tracking code) to an individual page. I can only find how to add it to the footer (i.e. teh whole site), throught the theme editor in Wordpress. 

 

Cheers, 

 

Boudewijn

0 Upvotes
seidenfaden
Member

Indeed this is a serious issue. Please keep us posted.

 

0 Upvotes
danpilat
Member

We're having huge issues with this as well. 

ReneeB
Participant

I am trying to work around as much of the HS plug in as possible so that I can delete it and keep HS - I can move the analytics into Google Tag Manager; I can ditch using pop-ups and use the HS form embed code in my own popup modal in my Wordpress theme, but I still have Chat to contend with.  I am a paying customer and want to use chat on my site - but this plug in slowed our page speed on a new site we are creating.  My workaround for loading chat by delaying until 7 seconds doesn't seem to be helping because the plug in loads everything up front.  So we are thinking of creating a fake chat trigger that will force chat to load only when someone enacts the trigger.  @PamCotton if this will work and allow me to ditch the plug in and still use HubSpot for all of these features please confirm and point me to some documentation of best practices.  I need to decide on my contract for 2021 quickly and I am having a hard time justifying a contract of $25k for software that slows down our site.

 

0 Upvotes
PamCotton
Community Manager

Hello, We recently updated the "Time on page in seconds" trigger. Delaying the chat widget load by at least 5 seconds should optimize for a faster initial page load for those using the chat.

 

 

Kindly,

Pam

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ReneeB
Participant

Thank you. But if you read my question - that is still causing the plug in to load everything in the largest conentful paint.  My question above is not about delaying - after digging on my own I found that new suggestion in the help text behind the question mark on the chat option. I set it to 7 not 5 to try to solve.  After that didn't fix, I added a 25% page scroll as well.  I dug onto other workarounds that other people have done and found the proposal to create a Javascript trigger for someone to click on something to activate the chat load instead.  My question is if I do that, and use GTM for analytics and use the embed code only for all forms can I eliminate the plug in completely and still maintain full HS functionality on a WordPress site. Also, I understand why you gave your earlier answers that your are trying to solve for users not bots. But they are my users that I am solving for.  As my software provider I need you to solve for the problems I am encountering in using your product.   It's the bots that control our SEO.  If Google says our page doesn't meet their score, then they throttle our appearance in search results. While this might have been an annoyance in the past, it is now critical.  Solving for Google Chrome as judged by Google is the threshold that I expect my marketing software to be solving for.  

PamCotton
Community Manager

Hello @ReneeB ,

 

I talked with our team and they recommended connecting with HubSpot Technical Support, as Support is included in your subscription, you will be able to provide additional detail to our support team including the URL you are testing and past/present scores.

 

 

Kindly,

Pam

 

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Andrew-CI
Participant

Does this also approach also work for pop-up forms?

 

If I switch pop-up forms to appear after a set number of seconds, rather than a % page scroll, will it improve page load times?

0 Upvotes
DPetrohilos
Participant

Has this been fixed yet? A client refused to use any other CMS, but also want to make sure my code is sound and seems sad if this was never really taken care of. 

0 Upvotes
RagingBull
Participant
I ended up working with an IT guy who ultimately helped me configure WP rocket and stack path CDN to resolve the issues.

He provided a lot of feedback to HubSpot but I don’t know where that ever landed.




Sammy (THE BULL) Koza | Digital Marketer
Info@ragingbulldigital.com | 651.343.2080

RAGING BULL DIGITAL
Website | SEO | Marketing
www.ragingbull.digital
PBennett9
Member

We just tried to launch a new Wordpress site using the Hubspot plugin and ran into this issue, which is a game stopper for us. Since Hubspot hasn't fixed the issue what alternatives are folks switching to that doesn't slow down the site so horribly?

0 Upvotes
dianna
Contributor

Any updates??

JSwystun
Participant

Hi Hubspot,

Quite a disheartening thread. I imagine that if you haven't yet seen debilitating churn because of this, you soon will.

I've implemented Hubspot at our own organization and a number of our client's. Five years ago, Hubspot was revolutionary. Since then, what has Hubspot done? You've grown the tool to the point of feature bloat. You've bled into turning the tool into a jack of all trades (and master of none). You've raised prices and changed subscription structure (my bills recently nearly tripled in size with no warning).

Today I had the last straw. For the umpteenth time I've tried to optimize my site speed, and it is glariningly obvious that Hubspot is the largest speed suck on my site. And NO, it's not semantics - multiple lookups cause my waterfall to lag like molasses.

At the same time, your competitors intimately know and understand this, on top of all the other things about Hubspot that have increasingly caused me grief.

Looks like I'll be booking for that Active Campaign call ASAP (Sly outbound email campaign they're running directly targetting your users, BTW).

Ignore threads like these long enough, and watch your competitors come in and sweep the rug out from under your feet faster than you can say boo.
 

Five years ago I was a Hubspot evangelist, screaming your name from the hilltops. Fast forward a month from today, and I imagine we'll have our firm and our client firms fully migrated away from Hubspot, and will cease recommending and assisting with implementation entirely.

I DO mean to be drastic. You DO need to listen. Choose NOT to act, and watch your market share erode in swaths.

Despite what little we do hear from the Hubspot voices on this thread - the developers in the crowd can read right through the BS - this SHOULD be simple to fix, it SHOULD be fast, and there's NO GOOD REASON why you should deny it from your paying customers any longer.

My two cents,
John

Andrew-CI
Participant

I agree!

 

We've recently spent a lot of time working on our site load speed and overall performance. The only way to get speeds to a remotely acceptable level (for users and search engines) was to load Hubspot asynchronously, and set forms to load right at the end of the process. Even that couldn't get our mobile speeds above 50(!) in Lighthouse. There's so much bloat in the Hubspot code - especially around leadflows.js.

 

Google has applied a mobile-first crawling policy for years, and recent updates have focused on user experience and site performance, we're finding Hubspot's failure to resolve this problem is causing real issues for our SEO.

 

It seems the only fix is to rip Hubspot out of our site. Which I really really don't want to do... but, like you, I've heard plenty from other automation providers recently. 

PamCotton
Community Manager

Hello, @Andrew-CI thank you for your feedback,  I would like to apologize for the frustrations, data issues, and business impact this has caused.  Have you connected with our technical support about this matter? I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, including hopping on a screen share if necessary. This way they can check your case specifically with more information you will be able to provide. 

 

Thank you,


Pam

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0 Upvotes
JSwystun
Participant

Hi Pam! You may want to take a look at the rest of the thread.

This isn't a support issue. The Hubspot Wordpress plugin has been slowing down our websites for years, and Hubspot has done nothing to address the issue. This is a product issue.

Unless you're team actually confronts this issue - it seems like a tidal wave of departing Wordpress users may be upon you.

J


I finally pulled the plugin out of my site for the first time in three years - lo and behold my GTMetrix scores jumped from 45% to 100%!

What Andrew is describing is that he took extra efforts to attempt to optimize loading, which shouldn't be necessary in the first place. He deployed a workaround, 


0 Upvotes
wbrooseboom
Participant

Here's at least one Hubspot user that will soon migrate away for this very reason. 

t333rbo
Participant

+1 for your post - this will be one of the possible reasons I end up cancelling my hubspot subscription. This is really dragging down my mobile score. 

0 Upvotes