Woocommerce Eccom_line_item

[BPensom]

Hi! We have just started using HubSpot and have downloaded the plugins etc on our Wordpress (woocommerce) site.

When we are clicking onto our invoices for orders, it is displaying 'hubwoo_ecomm_line_item_id' . This is an invoice which our customers see, so we do not want it displayed.

Please can someone advise me on how I remove this setting?

Thanks in advance,

Beth. 

[tj2]

This problem started very recently for us as well, and I have not found a solution. We have had Hubspot and Woocommerce connected for a long time using MakeWebBetter's plugin, and this issue just started happening this week.

For us, the line shows up as a metadata field for new orders, which then passes to our Shipstation instance and prints on customer packing slips. For now we are turning off our Hubspot integration until a fix is confirmed. I wish I had a solution to share, but hopefully this helps the Hubspot team troubleshoot it.

[BPensom]

We contacted MakeWebBetter and they released an update which has luckily got rid of it off our invoices. However if you export as a XLSX file it does still appear on there as a product variation because of the metafield. 

[danmoyle]

I wonder if it's a bug in a recent code update for HubSpot? Have you checked with Support? 

@BPensom  @tj2 

[BPensom]

It is an issue with the MakeWebBetter plugin! 

[tj2]

Actually, I just checked my store and found an update waiting for the MBW Hubspot plugin. After a quick test, it appears that the issue has been fixed in the latest update! I'm running MWB HubSpot for WooCommerce version 1.4.1 now - @BPensom , maybe you can update your plugin and see if it corrects it for you too.

[CCutinho]

MBW Hubspot plugin's latest update only hides the line "hubwoo_ecomm_line_item_id:" in the woocommerce order page. I use shippingeasy and the issue still on orders, invoices and packing list.

[PamCotton]

Hello @BPensom, Happy Thursday!

I would like to add our top experts to this conversation @impulsekring @danmoyle @StjepanGrcic any recommendations to @BPensom matter?

Thank you,

Pam

[danmoyle]

Thank you for the tag @PamCotton. Unfortunately, I'm not sure how to fix this. Is this living on a Woocommerce invoice, @BPensom? Or is it in a HubSpot invoice/quote? If it's in Woocommerce, is it a design issue, perhaps? A field you can hide there? 

Sorry I don't have a better answer. Hope for the best for you on finding it!