I agree that there should be an ability to view all the related tickets at a company level.
My case is slightly different: I'd like to be able to view a Hubspot Support Ticket and view the related Jira Ticket without having to update it manually. This allows me to know which Jira tickets are related to which issues the client is experiencing. Right now, the Jira issues are related to the Contact, not the ticket. A contact can have multiple support tickets and therefore, multiple Jira tickets. How do I know which Jira issue is related to a given support ticket?
I also find it quite dissapointing that the Jira issues which you connect in Jira Cloud to a HubSpot CRM account/contact is not synched on the account/company level. That's where I'd like to get a complete overview.
We are also looking for the Jira issues on a company level in HubSpot, rather than on contact level. It makes much more sense to have this information available in the company record.
Right now, if an account manager wants to know if his customer has open tickets, he needs to check every contact connected to this company. It is much easier to go to Jira and check it there, but that shouldn't be the purpose of the integration.
We have the same request. The integration is great on contact level, however as we have multiple contacts at a single company on different topics, we are interested in getting an overal view on all issues related to all contacts of that company.
Hello @arnrist could you please share a link to the integration? As far as I'm aware, though I'm not 100%, this is not an integration that HubSpot has built therefore we are unable to support/further develop on it.
With more information I'll be able to confirm this and find the best point of contact for you.