Whatsapp / hubspot

[jfranks]

hi all

i'd like to connect whatsapp to hubspot. we are on sales starter and marketing starter.

we have 3 hubspot users who would ideally use the same whatsapp personal number. and ideally whatsapp messages (sent and received) would be visible in hubspot feed.

is this possible without upgrading to hub / professional which is too expensive for us?

Thanks!

[JMoraes6]

Hi, @jfranks! I do not have the answer to your question (yet), but I'd sure love to hear more about your needs. Would you be available for a quick chat? Here's my calendar: Meet with Julia

[CSic]

@karstenkoehler - do you know why this is not available to Sales Professional? Any idea when it will be unlocked for Sales Pro? We have clients that use this as a sales comm tool, not service, and they are on Sales Pro. Seems like a miss to not have that available to them. Any insight or future roadmap opportunities would be helpful!

[simwyss]

I am also interested in this question. Whatsapp Business is as much a Sales tool as it is a Service and Marketing tool... I don't understand why this feature is not available to Sales Professional accounts.

[AkashSaikia]

Hello,
This is not possible in current Hubspot plan.
We know that the uprade is not pocket friendly at all, also given the case where you have 3 numbers, that is not even possible with the upgraded plan.

- Number has to be Business number
- Verfication process from Facebook
- The same number can't then be used personally, as it's linked with Hubspot for Automation

We have a FREE extension that does the part of what you are looking for without going through BSP provider.

Feel free to try the extension and app below, it's free to start with [ Reach out us if you would like the free use extension, we would love helping you out with no additional cost ]
- Chrome Extension 

- Marketplace App

Feel free to go through features here https://assistro.co/syncmate/

Regards,

Akash Saikia

[Sagardewan]

Allow me to introduce Eazybe Chrome Extension(https://eazybe.com) that allows you to Sync Whatsapp conversations with your Hubspot CRM almost seamlessly. This is a 2-way Whatsapp Sync

1. On Whatsapp Web: We display a mini Hubspot view that allows you to update User Contacts, profile, Notes, Tasks, Deals, Call Logs, etc. and it's almost instantly updated on Hubspot. All the Whatsapp conversations with Hubspot Contacts are auto-synced to corresponding Hubspot Contact

2. On Hubspot: All Whatsapp conversations are Synced to corresponding Contacts. Eazybe also allows you to directly go to specific contact inside Whatsapp Web directly from within Hubspot. 

You can Book a call for more info at: https://calendly.com/eazybe/eazybe-demo-call

PS: Works with Hubspot Free, Starter and Professional Plans

[karstenkoehler · Accepted solution]

Hi @jfranks,

If you're referring to the official HubSpot integration, then no. It requires a Marketing or Service Hub Professional subscription: https://knowledge.hubspot.com/inbox/connect-whatsapp-to-the-conversations-inbox

There are other WhatsApp integrations in the marketplace, some of which don't require those subscriptions: https://ecosystem.hubspot.com/marketplace/apps/all-categories?eco_search=whatsapp

Best regards!