Whatsapp Personal Numbers Integration

BeancavNiekerk · ‎11 10, 2023

Hi Everyome, we have a client who has 18+ sales staff.
They are on Sales Ent & Marketing Pro.

They want to be able to connect each of their personal WhatsApp to HubSpot to keep track of all communication.
Besides Niswey, has anyone else worked with another solution?

DianaGomez · ‎11 10, 2023

Hi @BeancavNiekerk,

Thank you for reaching out to the Community!

I wanted to let you know that unfortunately, due to Meta's requirements for using the WhatsApp integration, it is not possible to connect a personal WhatsApp account to HubSpot. Instead, we recommend connecting a Business account for optimal compatibility and functionality. If your client is interested in pursuing this option, we can guide how to convert a personal account to a WhatsApp Business account. Detailed instructions can be found in WhatsApp's official documentation.

Hope this helps clarify,

Diana

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