Sales Integrations

Honorable
Contributor

Understanding Pending Payment with Hubspot Stripe Integration

Hello:

We use the Hubspot/Stripe integration. As part of the quote process, prospective customers use the "check out" button to enter credit card information and e-sign the quote. But I have seen several instances where the quote gets e-signed but status is "pending payment", and no subscription is created in Stripe. Can you advise on all of the scenarios that would cause the "pending payment" status? 

Thanks!

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0 Upvotes
1 Reply 1
kvonloesecke
Community Manager
Community Manager

Understanding Pending Payment with Hubspot Stripe Integration

Hi @Honorable,

 

Thanks for reaching out! 

It looks like you've connected directly with a member of the support team, continuing to partner with them will be the best next step.

 

Best,

Kristen


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